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Early Warning® · 2 days ago

Consultant, Operational Excellence

San Francisco

Full-time

Hybrid

Mid, Senior Level

$117K/yr - $143K/yr

5+ years exp

Early Warning Services has powered and protected the U.S. financial system for over thirty years. The Consultant, Operational Excellence is responsible for driving operational excellence and organizational efficiency initiatives, focusing on optimizing cross-functional processes to align with strategic goals and deliver measurable business outcomes.

Financial ServicesFraud DetectionPaymentsRisk Management

No H1B

Responsibilities

Supports the execution of process efficiency and optimization initiatives within assigned business domains, following established priorities and guidance

Conducts process assessments and documentation across assigned functions to identify inefficiencies, redundancies, risks, and opportunities for improvement

Contributes to the delivery of process improvement and transformation initiatives by completing assigned workstreams, analyses, and deliverables

Works with senior leaders, managers, and cross-functional stakeholders to support the translation of strategic priorities into actionable process improvements

Supports execution of transformation initiatives in partnership with the Senior Director of Operational Excellence by completing assigned analyses, documentation, and implementation tasks

Collects, tracks, and analyzes key performance indicators (KPIs) to measure process effectiveness, efficiency improvements, and initiative outcomes

Assists with the identification and implementation of automation, AI, and digital solutions by gathering requirements, documenting use cases, and supporting testing and rollout activities

Prepares data-driven analyses, presentations, and reports for leadership and project teams, translating process findings into clear and concise materials

Supports change management activities for assigned initiatives, including stakeholder communications, training materials, and adoption tracking

Ensures compliance, risk, and scalability considerations are reflected in process documentation and redesign efforts, in coordination with risk, legal, and control partners

Qualification

Business process improvementOperations excellenceProcess improvement frameworksChange managementData-driven decision-makingFinancial Services experienceInfluencing skillsStakeholder managementLean Six Sigma certificationExceptional communicationNegotiation skills

Required

Bachelor's degree in business administration, operations management, industrial engineering, or a related field / degree

5 years of experience in business process improvement, operations excellence, or management consulting

Demonstrated success in leading enterprise-wide transformation initiatives with measurable impact

Knowledge of process improvement frameworks (e.g., DMAIC, Lean, Six Sigma, Kaizen)

Background in change management and executive stakeholder management

Exceptional communication, influencing, and negotiation skills

Background and drug screen

Preferred

Master's degree or MBA

Lean Six Sigma Black Belt or Master Black Belt certification

Experience in Financial Services and the payment ecosystem

Strong data-driven decision-making skills, with proficiency in BI tools and advanced analytics

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

12 weeks of Paid Parental Leave

Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.