Dority & Manning, P.A. ยท 14 hours ago
Tier 1 IT Support Technician
Greenville, SC
Full-time
Onsite
Entry Level
2+ years expDority & Manning, P.A. is seeking a Tier 1 IT Support Technician to serve as the first point of contact for technical operations. This role involves delivering high-quality technical assistance, maintaining system uptime, and ensuring a seamless technology experience for all employees.
Intellectual PropertyLaw EnforcementLegal
Responsibilities
Incident Response: Manage the intake and resolution of support tickets and calls, providing specialized assistance for desktops, laptops, printers, and mobile devices for both remote and onsite personnel
Technical Troubleshooting: Diagnose and resolve hardware, software, and connectivity challenges using established diagnostic protocols and departmental best practices
Access Management: Support users with essential identity services, including password resets, account lockouts, and Microsoft 365 application support
Systems Provisioning: Install, configure, and maintain workstations and peripherals, ensuring all hardware is optimized and compliant with company software standards
Operational Documentation: Maintain precise records of incidents, troubleshooting steps, and final resolutions within the ticketing system to build a robust departmental knowledge base
Lifecycle Support: Facilitate the technical onboarding of new hires, including hardware deployment, system orientation, and account initialization
Escalation Management: Identify and escalate advanced infrastructure or security-related issues to Tier 2/Systems Administration, providing clear and concise diagnostic data
Policy Compliance: Adhere to all corporate IT policies and security standards to ensure the integrity of the organizational network
Qualification
Required
Strong working knowledge of Windows operating systems, Microsoft Office 365, and modern hardware components
Understanding of core networking concepts, including IP addressing, Wi-Fi connectivity, and VPN configurations
Exceptional communication skills with a 'customer-first' approach to technical support
Ability to follow documented workflows and manage multiple tasks effectively in a fast-paced environment
A strong desire to learn enterprise-level systems and advance within the IT field
High school diploma or equivalent required
Preferred
2+ years of IT support or relevant technical experience preferred
CompTIA A+ or Network+ (Strongly Valued)
Company
Dority & Manning, P.A.
Formed in 1984, Dority & Manning is a full-service intellectual property law firm.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brad Hotchkiss
Chief Financial Officer
Company data provided by crunchbase