Field Support Engineer jobs in United States
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Idexcel ยท 5 hours ago

Field Support Engineer

positionNew York, NY
timeContract
remoteOnsite
seniorityMid Level

Idexcel is seeking a Field Engineer 3 for onsite support in New York. The role involves installing, diagnosing, maintaining, and servicing computer-related products, with a focus on desktop and laptop support.

Cloud ComputingInformation TechnologySoftware
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Bala Krishna bob
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Responsibilities

Provides support for software, hardware and networking support for desktops, laptops
Installs and maintains PCs and associated software
Performs installs, moves, adds and changes as required
Provides follow-up on problems or escalation
Maintains a high degree of professionalism in actions, demeanor and dress
Insures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Provides support for software, hardware and networking support for desktops, laptops
Installs and maintains PCs and associated software, and peripherals
Performs installs, moves, adds and changes as required
Provides follow-up on problems or escalation
Maintains a high degree of professionalism in actions, demeanor and dress
Insures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement

Qualification

Mac OSWindows 10/11Desktop SupportHardware SupportNetworking Support

Required

Must have (MAC Skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma)
Provides support for software, hardware and networking support for desktops, laptops
Installs and maintains PCs and associated software
Performs installs, moves, adds and changes as required
Provides follow-up on problems or escalation
Maintains a high degree of professionalism in actions, demeanor and dress
Insures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly
Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement

Company

Idexcel

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Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Cloud Native Services, Data Platforms and Intelligence, Automation & AI.
dateFounded in 1998
location
Herndon, Virginia, USA
people-size501-1000 employees
web-link
https://www.idexcel.com/

H1B Sponsorship

Idexcel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (116)
2023 (126)
2022 (198)
2021 (201)
2020 (282)

Funding

Current Stage
Late Stage

Recent News

PRWeb
InferIQ Cash Flow Analyzer (InferIQ CFA) Now Available on AWS Marketplace
2025-07-10
Company data provided by crunchbase