TaskUs · 6 days ago
Team Lead
Washington, DC
Full-time
Onsite
Mid, Senior Level
2+ years expTaskUs is a company focused on providing exceptional customer experience, and they are seeking a Team Lead for their Roadside Assistance Specialist team. The Team Lead will coach and manage teammates, drive performance, and ensure adherence to service standards while acting as a liaison between departments.
Call CenterCustomer ServiceOutsourcing
Hiring Manager
Aditi Chauhan
Responsibilities
Mentor, coach, and monitor a team of Roadside Assistance Specialists on a weekly basis
Provide weekly reporting of the team's KPI metrics and performance to the Operations Manager
Monitor and review Team Members' KPIs through data analysis of client dashboards
Point of contact for on-shift Roadside Assistance Specialists to assist in the following:
Safely recovering autonomous vehicles
Towing of vehicles
Liaison of Roadside Assistance Specialists needs to cross departments
Shuttle services
Break coverage
Provide the highest level of communication between cross departments
Subject matter expert who provides continuous improvement ideas and solutions to in-field challenges
Set the standards and expectations of your team through your conduct, work ethic, integrity, and character
Ensure that all Team Members adhere to the company’s Code of Conduct
The Team Lead will support the learning and development of our Roadside Assistance Specialist
Qualification
Required
At least 2 years of prior relevant people management experience
Strong analytical and creative problem-solving skills
Experience providing constructive criticism and implementing corrective action plans
High-level understanding of customer confidentiality standards
Passion for the development of teammates
Company
TaskUs
TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers.
10001+ employees
H1B Sponsorship
TaskUs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (4)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$279MKey Investors
Blackstone GroupNavegar
2025-08-27Private Equity
2025-05-09Acquired
2021-06-11IPO
Leadership Team
Bryce Maddock
CEO
Jaspar Weir
Co-Founder and President
Recent News
2025-11-11
2025-11-08
Company data provided by crunchbase