CSAA Insurance Group, a AAA Insurer · 8 hours ago
Sr. Commercial Claims Manager, Non-Injury (Remote)
United States
Full-time
Remote
Senior Level
5+ years expCSAA Insurance Group, a AAA Insurer, is seeking a Sr. Commercial Claims Manager, Non-Injury to lead their Non-Injury Claims Unit. The role involves strategic planning, team development, and ensuring compliance while managing claims operations and client relations.
AssociationAuto InsuranceCommunitiesHealth CareInsuranceNon ProfitTravel Agency
Responsibilities
Participates in the development of the strategic plans and develops and implements tactical plans for the Non-Injury Claims Unit
Responsible for the development and direction of supervisors in the Non-Injury Claims Unit
Responsible for First Notice of Loss and service level standards
Accountable for developing goals and managing to result within budget; responsible for controlling significant portion of loss and expense costs for the non-injury claims organization relative to defense and indemnity of litigated claims
Ensures claims handling compliance with both Department of Insurance and all other regulatory requirements
Accountable for personnel activities including coaching, mentoring, developing, hiring, training and performance and pay management, including salaries and EIP, of Claims Service Manager and their direct reports
Could act as claims Liaison in for commercial clients to build and maintain relationships - has ultimate accountability for the business unit overall results
Manage and mentor a team of supervisors and claims adjusters, ensuring they embody accountability and are empowered to make claims authority decisions—such as approving or denying coverage and payments
Train and guide leadership on best practices for staff oversight and performance management
Drive talent development and succession planning initiatives to cultivate a high-caliber team
Conduct regular meetings with external clients to understand their needs and build long-lasting, trust-based relationships
Serve as the primary liaison for strategic discussions, ensuring client satisfaction and insight-driven improvements in claims processing
Oversee and manage claims workflow, ensuring compliance, quality control, and optimum efficiency
Demonstrate strategic thinking in the development and implementation of claims handling procedures that align with the broader business objectives
Maintain oversight of budgets tied to rewards, recognition programs, and overtime, ensuring expenditures align with business goals and team performance
Propose and implement cost-effective solutions to reduce attrition and avoid operational disruptions due to understaffing
Utilize data-driven approaches to monitor team performance, implement improvement initiatives, and hold leaders accountable for results
Establish and enforce internal policies that reflect current market trends and client expectations in the dynamic mobility space
Qualification
Required
BA/BS degree or equivalent combination of education and experience
5+ years supervisory/ management experience with expertise in handling/resolving claims related issues
Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment
Preferred
2+ years experience leading leaders
Leadership experience within Non-Injury claims teams as well as FNOL
Candidates with 3–5 years of experience specifically in the rideshare or mobility space are highly desired
A robust background in commercial claims along with a proven capacity to adapt to emerging markets
Certification: CPCU, Associate in Claims, Associate in Management
Bachelor's degree or higher in Business, Insurance, or a related field
Benefits
Performance bonus
401(k) with a company match
Company
CSAA Insurance Group, a AAA Insurer
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities.
1001-5000 employees
H1B Sponsorship
CSAA Insurance Group, a AAA Insurer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (81)
2023 (93)
2022 (67)
2021 (74)
2020 (51)
Funding
Current Stage
Late StageLeadership Team
Mike Zukerman
President and CEO
Joseph Kamau
SVP and Chief Information Security Officer
Recent News
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2025-10-23
2025-10-04
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