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Wells Fargo · 21 hours ago

Fraud & Claims Operations Consultant

Chandler, AZ

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Wells Fargo is seeking a Fraud & Claims Operations Consultant in Commercial & Corporate Banking Payments Fraud as part of Enterprise Functions. The role involves investigating complex financial crime transactions, providing technical assistance, and consulting with customers regarding fraud prevention measures.

BankingFinancial ServicesFinTechInsurancePayments

Responsibilities

Identify and investigate complex financial crime transactions/referrals with moderate to high risk. Investigate potential financial crime fraud scenarios directly with the end-user by confirming various aspects of login activity, or money movement transactional activity. Determine case liability and impact. Prepare required documentation and refers to appropriate departments and/or business leaders

Act as a liaison between customer and internal parties (fraud prevention investigations, customer service officer, relationship manager, sales officer, product support, and application technology development groups) to coordinate satisfactory resolution

Provide technical assistance related to infected/compromised end-user's workstation/network infrastructure, or mobile device. Intermediate level of technical support for eCommerce products and functionality, including but not limited to network connectivity, internet browser troubleshooting/display issues, transactional inconsistencies and out of pattern activity

Consult and provide service to customers regarding different types of phishing emails, social engineering, malware variants, account takeover, and cyber threats. Provide best practices to prevent a compromised online session, unauthorized money movement activity, or malicious software intrusions. Provide dual custody guidance to reduce company's online fraud risk, and the establishment of new user credentials

Perform case management, investigation, and research for customers related to eCommerce products. Proactively work with the impacted end-user and ensures proper resolution through tracking, monitoring, and necessary actions/escalations

Qualification

Fraud InvestigationRisk ManagementECommerce ProductsGlobal PaymentsCFE CertificationCall Center ExperienceCustomer ServiceTechnical SupportAccount Takeover InvestigationMalware Knowledge

Required

2+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

1+ year of experience working with global payments and money movements including wires, ACH, and real time payments