Babylist · 7 hours ago
Senior People Operations Generalist
Columbus, Ohio Metropolitan Area
Full-time
Onsite
Mid, Senior Level
$100K/yr - $119K/yr
5+ years expBabylist is the leading registry, e-commerce, and content platform for growing families, seeking a Senior People Operations Generalist to support their Columbus Fulfillment Center. This role involves providing HR presence across multiple shifts, managing payroll operations, and coaching operational supervisors while addressing team member concerns with professionalism and empathy.
BabyE-CommerceHealth CareInternetMarketplaceParentingToys
Hiring Manager
Kevin Kane
Responsibilities
Maintain a visible and approachable presence on the Fulfillment Center floor, building trust with hourly team members and providing steady support during early or late shift hours
Own all payroll operations onsite, including timecard review, corrections, approvals, and coordination with HQ to ensure timely, accurate pay
Lead employee relations investigations, document findings, and coach supervisors through corrective actions, policy enforcement, and conflict resolution
Coach operational supervisors and assistant managers daily, helping them interpret policies, navigate people issues, and build confidence managing performance, attendance, and morale on their teams
Empower operational leadership to own the full team member lifecycle, using People Ops as a partner—not a crutch—to support hiring, onboarding, performance, recognition, and exits
Facilitate micro-trainings and just-in-time learning for site leaders, strengthening their soft skills, communication approaches, and understanding of HR fundamentals
Manage the full lifecycle of leaves, ADA accommodations, and workers' compensation cases, coordinating with benefits partners and site leadership
Conduct new hire onboarding, facilitate temp-to-perm transitions, and ensure team members have a consistent, high-quality experience regardless of shift
Track patterns and trends, spotting emerging issues before they escalate and surfacing insights that help prevent repeat problems
Translate policies and benefits information into clear, accessible explanations that help team members navigate complex topics confidently
Partner closely with the on-site People Ops Coordinator, ensuring clean scope boundaries and efficient handoffs between responsibilities
Collaborate regularly with the Columbus People Ops Manager, staying aligned on best practices, tools, and evolving priorities
Serve as on-call People Ops contact for escalations outside business hours, responding to time-sensitive issues with sound judgment and urgency
Qualification
Required
5–8 years of People Operations experience, including 3+ years supporting hourly teams in fulfillment, logistics, or manufacturing environments
Extensive employee relations experience—you've led investigations, coached managers through difficult conversations, and managed performance issues and terminations end-to-end
Deep experience managing leaves and accommodations—you've handled disability claims, FMLA, workplace injuries, and ADA processes from intake through resolution
Working knowledge of employment law—you can explain workplace regulations in clear, practical terms to team members and frontline leaders
3+ years experience with HRIS platforms (Paylocity is a bonus)—you're comfortable auditing data, managing timecards, and handling payroll operations independently
Available to work Monday–Friday onsite with either an early shift (4:00am–12:30pm) or late shift (2:00pm–10:30pm) to support a 7-day, multi-shift fulfillment center operation with occasional oncall flexibility
Demonstrated judgment and discretion—you know when to act independently and when to escalate
Strong under pressure—you stay calm and professional during urgent situations, conflicts, and sensitive conversations
Proactive and preventative—you spot patterns early, solve immediate problems while building systems that stop them from recurring
Clear communicator—you explain HR policies and processes in language that lands with team members at all levels
Autonomous but collaborative—you thrive working independently onsite while partnering closely with your manager and teammates
Visible and approachable on the floor—you build genuine rapport with hourly workers across shifts and are sought out as a trusted resource
You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations. You embrace technology to enhance your work while keeping people at the center
SHRM-CP/SCP or PHR/SPHR certification required
Preferred
Experience with Monday.com or similar project management/collaboration tools
Comfortable using ChatGPT or similar AI tools in HR workflows
Proficient in Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)
Comfortable working in a MacBook environment
Benefits
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Company
Babylist
Babylist is an online platform that offers baby registry for expecting parents and products such as toys, baby care, and clothing.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$40.65MKey Investors
Norwest
2021-11-04Series C· $40M
2018-02-15Series Unknown
2013-06-25Seed· $0.65M
Leadership Team
Natalie Gordon
CEO & Founder
Recent News
EIN Presswire
2025-09-30
Company data provided by crunchbase