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Dexian · 4 hours ago

Technical Support Specialist

Jacksonville, FL

Contract

Onsite

Senior Level

$35/hr - $38/hr

5+ years exp

Dexian is a leading provider of staffing, IT, and workforce solutions. The Technical Support Specialist will work as an application support analyst primarily supporting the Underwriting application space, responsible for incident management, troubleshooting application problems, and ensuring the quality and continuity of services.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Hiring Manager

Ulhas Zope

Responsibilities

Responsible for Incident Management and conducting proper problem follow-up

Proactively monitor and manage the production environment

Troubleshoot and resolve application problems including but not limited to job failures, feed management, monitoring etc

Improve and or create documentation of support policies and procedures

Understanding in the business processes supported by the system

Support application releases, implementations, upgrades, and/or changes into the environment

Ensuring continuity and quality by owning the resolution of issues across platforms

Tracking progress and escalating as appropriate unless resolution reached

To ensure that applications and related services are documented and kept current

Maintaining a knowledge base of known defects and issues, process, techniques etc

Takes part in production support rotation, and responding and resolving production problems

Weekend or after hours work is required to support critical business initiatives such as application deployments (Pre Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests

Build strong partnership with Development, Infrastructure, and platform teams

Qualification

Oracle DatabaseSQL Server DatabasePostgreSQLUNIXWindowsMQMulesoftAutosysSoapUIInformaticaSalesforceProblem solvingCommunication skillsOrganizational skillsProject management

Required

5+ years of experience in development or production support

5+ years in following: Oracle Database, SQL Server Database, PostgreSQL, UNIX, Windows, MQ, Mulesoft

Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up

Excellent problem solving skills

Excellent verbal and written communication skills

Excellent organizational and project management skills, including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties properly updated

Autosys (job scheduler)

SoapUI

Informatica

Salesforce