Kering · 20 hours ago
MCQUEEN Client Advisor, Boston
Boston, MA
Full-time
Onsite
New Grad, Entry Level
$23/hr - $25/hrKering is a luxury fashion group that owns the Alexander McQueen brand, known for its creative vision and quality. The Client Advisor role focuses on delivering exceptional client experiences, promoting brand loyalty, and achieving sales targets through personalized service and relationship building.
Responsibilities
Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours
Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management
Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives
Follow Company grooming, accordingly with AMQ standards and policies
Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed
Qualification
Required
You will be able to demonstrate the desired Alexander McQueen behaviours
Proven experience in a similar role within fashion retail companies or customer service-related field
Proven ability to drive and exceed individual and store KPIs
Possesses genuine interest in fashion and follows industry trends/news
Team-player mentality
Strong verbal and written communication skills
Strong selling skills and ability to overcome objections
Client centric approach and an entrepreneurial spirit
Ability to work in a fast moving and dynamic environment
Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc
Ability to use digital retail tools and CRM
Ability to be mobile for extended periods of time
Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis
Company
Kering
Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across ready-to-wear and couture, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté.
Founded in 1963
10001+ employees
H1B Sponsorship
Kering has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (3)
2022 (7)
2021 (1)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Michel Friocourt
Group CEO Adviser
Recent News
Global Cosmetics News
2024-05-04
Global Cosmetics News
2024-04-28
MarketScreener
2024-04-27
Company data provided by crunchbase