Apply on Employer Site

Meetings & Incentives Worldwide, Inc. · 8 hours ago

Specialist, Attendee Registration (Pharma Congress Experience Required)

United States

Full-time

Remote

Mid Level

4+ years exp

Meetings & Incentives Worldwide, Inc. is a global event management firm specializing in various event experiences. The Specialist, Attendee Experience will lead registration for assigned programs, focusing on attendee management and client needs while collaborating with internal teams and external clients.

Event Management

Hiring Manager

Alaya Howard

Responsibilities

Follow and build client SOPs as required

Qualify attendee information

Manage hotel accommodations and changes

Maintain meeting database with continual updates/changes

Provide reportable information for your meetings in a timely manner

Meet deadline expectations

Manage all attendee communication. Examples include event invitations, reminders, travel letters, communication emails, and surveys

Provide quality control processes. Examples include Ground Manifest vs. A/D Manifest, Hotel Rooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest, HCP reporting clean up

Provide onsite preparation assistance. These services would include, but are not limited to badge layout/production, onsite sign in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipment

Assist in website testing

Technical Support and/or Digital Production on virtual events

Research 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.)

Work on complex programs with numerous participant types, complicated web builds, and extensive reporting

Handle issues and challenges onsite and overcoming them by thinking outside the box

Ability to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.)

Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out)

Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B)

Use and develop event registration sites outside of Cvent

Understand, develop, and design mobile event apps, including how to provide customer assistance on the download and use of the app

Clearly and effectively communicate to each vendor the requirements and specifications needed, negotiate cost savings, and manage payment/reconciliation process

Initiate, plan, execute, control, and close out attendee registration projects

Manage meeting profiles and statuses in event software

Create and manage client and internal timelines

Qualification

Pharma Congress experienceCventEvent registrationMicrosoft OfficeVirtual event knowledgeProject managementClient managementCommunication skillsEmotional intelligence