TEKsystems · 1 day ago
Remote Customer Support Representative - Must Live In Western NY
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $20/hrTEKsystems is a leading provider of business and technology services, seeking Remote Customer Support Representatives in Western NY. In this role, you will provide essential back-end administrative support to the Account Management team, ensuring customers receive smooth and reliable service through accurate billing and proactive account support.
Information Technology
Responsibilities
Processing maintenance agreement orders with speed and accuracy
Managing warranty registrations
Billing time & material service calls
Communicating with customers via email and outbound calls regarding lapsed contracts (no cold calling!)
Supporting customer retention and account management efforts
Providing quotes when needed (but not responsible for new sales)
Handling administrative tasks that keep our operations running smoothly
Qualification
Required
Comfort with Microsoft Office
Strong attention to detail and solid communication skills
A proactive mindset and willingness to learn
Preferred
A degree is preferred, but not required
Salesforce experience is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase