Cleveland Clinic · 4 hours ago
Administrative Program Coordinator II - Finance
Cleveland Clinic Main Campus
Full-time
Hybrid
Mid Level
3+ years expCleveland Clinic is a leading healthcare organization dedicated to transforming patient experience and providing exceptional care. The Administrative Program Coordinator II will manage various projects, identify process improvement opportunities, and support departmental efficiency, ultimately enhancing patient experience through effective operations.
Health CareHospitalMedicalNon Profit
Responsibilities
Function as a liaison and administrative, technical and operational resource
Initiate or lead less complex projects
Coordinate policy evaluation and implementation
Identify operational improvement opportunities to create an efficient workplace
Develop communications, databases and budget summaries
Lead orientation and records management activities and ensure standards are maintained
Develop and update interdepartmental education programs
Assist with the scheduling, coordination, preparation and communication of meetings
Facilitate and attend meetings and record key outcomes
Identify key milestones and deadlines
Communicate project status and requirements to achieve results
Research, analyze and organize information for presentations
Assist department leadership with large or complex projects
Serve as a subject matter expert in Real Time Eligibility (RTE), insurance processes, scheduling, referrals, and estimates
Provide coaching and shoulder-to-shoulder support to Patient Service Specialists (PSS) to improve performance and adherence to standards
Deliver one-on-one feedback to ensure caregivers are compliant with metrics and goals
Create and present training materials, including single-point lessons and regular education on process improvement content
Analyze quality assurance (QA) dashboards to identify trends, root causes of errors, and opportunities for improvement
Support policy and procedure compliance by communicating expectations and monitoring adherence
Collaborate with leadership to develop and onboard new caregivers, offering guidance and mentorship
Identify and assist in implementing workflow improvements and system enhancements to optimize front-end processes
Share relevant metrics and updates with department leaders during monthly front-end manager meetings
Provide go-live support for new processes or systems, which may include travel to various locations
Qualification
Required
Associate's Degree and three years of administrative or project management experience
OR High School Diploma/GED and five years of experience
OR Bachelor's Degree and one year of experience
Strong computer skills and experience with software applications
May require a license based on department/institute needs
Patient-registration experience
Preferred
Bachelor's Degree in Business Administration, Healthcare Administration or a related field
Healthcare or related organization experience
Company
Cleveland Clinic
Cleveland Clinic is a non-profit medical center that combines clinical and hospital care with research and education. It is a sub-organization of Ashtabula Regional Medical Center.
10001+ employees
H1B Sponsorship
Cleveland Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (89)
2024 (78)
2023 (100)
2022 (60)
2021 (71)
2020 (46)
Funding
Current Stage
Late StageTotal Funding
$362.54MKey Investors
National Institutes of HealthNational Cancer InstituteAgency for Healthcare Research and Quality
2023-02-21Grant· $3.14M
2022-09-22Grant· $7.9M
2022-06-30Grant· $14.2M
Leadership Team
Delos Cosgrove
CEO & President
Tomislav Mihaljevic
President & Chief Executive Officer, Cleveland Clinic
Recent News
2026-01-03
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