MEDvidi · 1 day ago
Senior Manager, Revenue Cycle Operations
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expMEDvidi is a nationwide telehealth mental health platform providing high-quality, evidence-based care to adults across 30+ states. The Senior Manager, Revenue Cycle Operations is responsible for building and scaling the company's revenue cycle operations, while improving reimbursement outcomes and driving operational excellence in a fast-growing telehealth environment.
Health CareMedicalMental HealthTelehealthTherapeutics
Responsibilities
Own and operate core RCM workflows as an individual contributor, including claims submission, payment posting, denial management, and payer follow-up
Build the foundation for a scalable revenue cycle function, establishing clear ownership, SOPs, and performance standards
Identify and resolve reimbursement bottlenecks, denials trends, and workflow inefficiencies
Hire, onboard, and eventually lead RCM team members as volume and complexity increase
Partner with Finance to improve cash flow visibility, unit economics, and forecasting accuracy
Partner with Product and Engineering to optimize RCM tooling, reporting, and automation
Translate operational needs into clear system requirements that improve speed, accuracy, and scalability
Ensure workflows are designed to support multi-state expansion and payer growth
Lead and optimize offshore teams supporting RCM and related administrative functions
Establish productivity metrics, QA standards, and training programs to ensure consistent performance
Integrate offshore workflows with billing, credentialing, scheduling, and provider operations
Collaborate closely with Medical Operations to align clinical documentation practices with reimbursement requirements
Partner with Recruiting and Credentialing teams to ensure provider onboarding supports timely billing readiness
Work with BizOps and Finance on dashboards, KPIs, and executive reporting related to revenue cycle performance
Drive continuous improvement across RCM workflows to reduce cycle times, increase collections, and stabilize operations
Build and maintain clear SOPs, escalation paths, and ownership models
Own outcomes—not just recommendations—and take accountability for revenue cycle performance
Support operational readiness for new state launches, new payers, and expanded clinical programs
Qualification
Required
Bachelor's degree in Business Administration, Healthcare Operations, Finance, Management, or a related field (Master's preferred)
8–12+ years of healthcare operations experience, with deep exposure to Revenue Cycle Management in multi-state, high-growth, or highly regulated environments
Proven experience building, fixing, or re-architecting RCM workflows, not just managing mature or inherited systems
Strong working knowledge of claims submission, payment posting, denial management, payer follow-up, and reimbursement optimization
Experience operating as an individual contributor early on, with the ability to scale teams and processes over time
Demonstrated leadership managing distributed and/or offshore teams
Strong analytical background with comfort using dashboards, KPIs, and data-driven decision-making
Excellent communication, prioritization, and cross-functional collaboration skills
Preferred
Experience in telehealth, digital health, or health tech platforms
Familiarity with payer rules, credentialing workflows, provider enrollment, and reimbursement models
Experience partnering with Product and Engineering to automate workflows and improve tooling
Exposure to Lean, Six Sigma, or continuous process improvement methodologies
Experience scaling operations in organizations growing from ~50 to 300+ providers or employees
Benefits
15 days/year of PTO
15 days/year of Sick Leave
4 Wellness Days
Paid federal holidays
Healthcare insurance (medical, dental, and vision)
401(k) with company match after 6 months of employment
Company
MEDvidi
MEDvidi is an online center for mental health care dedicated to improving access to psychiatric treatment in the US
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$2.8M2022-09-26Seed· $2.8M
Leadership Team
Alex Kulitski
Co-Founder
Vasili Razhnou
Founder
Company data provided by crunchbase