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Hylant · 2 hours ago

Claims Advocate

Cleveland, Ohio

Full-time

Hybrid

Senior Level

5+ years exp

Hylant is a full-service insurance brokerage with a commitment to client advocacy and service. The Claims Advocate role involves managing the claims process for clients, negotiating with insurers, and providing guidance on policy coverage and claims procedures.

Insurance

Growth Opportunities

Responsibilities

Proactively manage the claims process for assigned clients/claims liaising with clients, adjusters, third party administrators, and other external parties as well as Hylant client executives and client services team members to advocate and facilitate claim resolution

Actively research and obtain claims information from clients and carriers, monitor claims status and action plans, and proactively communicate with all interested parties

Negotiate with insurers and other stakeholders to expedite the resolution of claims

Consult with clients and internal stakeholders to understand client coverage needs and intentions; provide knowledge and guidance on claims processes, policy coverage, terms, and conditions. Review and recommend solutions to coverage and loss management issues where appropriate

Assist clients in developing special claims servicing instructions ensuring to meet client information, analytics and internal approval process needs

Produce and maintain records, reports, presentations, and other documents necessary to record claim details. Consult with clients and internal stakeholders to gauge claims experience and make recommendations to improve the client experience where appropriate

Participate in presentations and meetings with current and prospective clients; provide claims expertise to support client retention and new business efforts

Perform other duties and special projects as requested

Qualification

PropertyCasualty insuranceClaims managementNegotiation skillsClient advocacyCommunication skillsAnalytical skillsPresentation skillsTeam collaboration

Required

Bachelor's degree plus a minimum of five years property and casualty insurance experience including a minimum of one year experience managing claims OR equivalent combination of education and experience

Active Property and Casualty insurance license

Excellent written and verbal communication skills

Ability and willingness to travel by car or airplane for meetings, conferences, or other business-related functions