Gainor Staffing ยท 1 day ago
Customer Service Associate
Dallas, TX
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $52K/yr
0+ years expGainor Staffing is representing a well-known consumer product manufacturer seeking a detail-oriented Customer Service Associate. The role involves providing exceptional customer service, managing inquiries, and performing various administrative tasks to ensure a positive customer experience.
B2BConsultingHuman ResourcesStaffing Agency
Responsibilities
Answer incoming calls from customers and retailers regarding after-sales servicing of products
Provide accurate updates on service status and resolve inquiries with care
Enter data into computer system and manage workflow steps efficiently
Review service estimates with customers and process payment authorizations
Perform administrative tasks such as scanning, filing paperwork, and documenting quality issues
Prepare products for return to customers, including inspection and packing
Greet customers and visitors to ensure a positive experience
Escalate incomplete warranty issues and allocate service jobs to appropriate departments
Qualification
Required
Bring at least 6 months of customer service experience
Demonstrate exceptional communication skills and ability to engage with a diverse range of customers
Exhibit warmth, empathy, and professionalism in every interaction
Possess strong attention to detail and the ability to learn and retain information quickly
Are comfortable using basic computer systems and following standard operating procedures
Company
Gainor Staffing
Gainor Staffing is a women owned firm that recruits for clients businesses and candidates careers in creative, administrative, and HR.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gail Tessler
Owner and President
Norma Menkin
Owner and President
Company data provided by crunchbase