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Mitsubishi Motors North America, Inc. · 1 day ago

District Parts & Service Manager

Kansas City, MO

Full-time

Onsite

Mid, Senior Level

$90K/yr - $100K/yr

5+ years exp

Mitsubishi Motors North America, Inc. is seeking a District Parts & Service Manager to join their South Region Aftersales team. The DPSM will be responsible for assisting dealer parts and service departments through programs and procedures while developing long-term professional relationships with dealers in the assigned district.

AutomotiveElectric VehicleManufacturing

Responsibilities

Regularly contact dealerships and communicate, implement, and administer Parts and Service Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement

Monitor and advise regional management of dealers’ adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc

Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service profitability

Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, etc

Provide automotive technical guidance/recommendations to dealership service personnel

Provide written and verbal communication to zone and corporate management on dealer’s performance

Process, resolve and close customer inquiries

Regular Travel to dealers

Other duties as assigned or requested

Qualification

District Parts/Service ManagementAutomotive Retail/Wholesale ExperienceASE CertificationCustomer ServiceTraining SkillsOperational ImprovementCommunication Skills

Required

5+ years of professional exempt level automotive retail/wholesale experience including 3+ years as a District Parts/Service Manager

Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc

Prior automotive wholesale experience in positions such as Warranty Auditor, Customer Service, etc

ASE certification in four or more areas

Must maintain a valid unconditional driver's license and an approved driving record

Benefits

Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.

Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.

Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record.

Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.

Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.

Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.

Thrive in an Open Environment: Experience our collaborative culture where ideas flow freely.