Sunset · 6 days ago
Client Success Manager
New York
Full-time
Onsite
Entry, Mid Level
$90K/yr - $125K/yr
2+ years expSunset is a fast-growing tech startup focused on helping venture-backed startups shut down gracefully. They are seeking a Client Success Manager to provide frontline support to clients during the dissolution process and assist with operational tasks such as dissolution filings and capital redistribution.
Business Process Automation (BPA)Productivity ToolsSoftware
Responsibilities
Be the first responder to all client queries via tickets, email, and phone for a dedicated set of accounts you own
Own the customer experience across all aspects of the dissolution, while maintaining high CSAT/NPS and fast response times against defined SLAs
Handle key activities of the dissolution process, such as filing IRS 966, creating asset transfer agreements, closing third-party client accounts, and distributing capital to investors
Onboard new clients into the Sunset platform, setting them up for success and helping them to orient on the end-to-end dissolution process
Become a subject matter expert in corporate wind-downs, with the ability to seamlessly support clients at any stage of the process to ensure they can efficiently and accurately wind down
Continuously look for solutions to problems and propose improvements if something could work better
Drive product change and improvement to make Sunset the leading solution for startup dissolutions
Collaborate with other Client Success Managers, Engineering, and Sales/GTM in supporting clients
Craft educational content for the Sunset help center
Qualification
Required
2–4 years of experience in a client-facing operations, customer support, or customer success role, ideally in a complex or regulated environment
Experience supporting customers via phone, email, tickets, or live chat
Ability to learn complex processes that are supported by software, and become a subject matter expert
The ability to evaluate, troubleshoot, replicate, and follow up on customer questions and issues
Knowledge of common help desk/ticketing solutions, such as Zendesk, Pylon, etc
The ability to stay organized across multiple dedicated clients, managing both reactive issues and proactive activities throughout the dissolution
Excellent written and verbal communication skills across diverse stakeholders, including legal, founders, investors, and tax professionals
Benefits
Salary + Equity: We offer a competitive salary and equity, so you can grow and build with us long-term
Health Coverage: We cover 100% of premiums for medical, dental, and vision insurance, offering the best and most comprehensive plans available.
Generous Time Off: We offer unlimited PTO and 10 company-wide holidays.
Office Setup Allowance: $500 allowance for your in-office desk setup, ensuring you have the tools you need to succeed.
Company
Sunset
Sunset helps companies shut down
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$7.93M2025-04-04Series Unknown· $6.43M
2024-01-09Pre Seed· $1.5M
Leadership Team
Brendan Mahony
Co-Founder & CEO
Grant Rheingold
Co-Founder & CTO
Company data provided by crunchbase