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Deluxe · 18 hours ago

Merchant Training Representative

Fort Worth-TX-USA-2601 Meacham Blvd

Full-time

Onsite

Entry Level

2+ years exp

Deluxe Corporation is a leading provider of payment solutions, and they are seeking a Merchant Training Representative. The role involves training merchants on equipment functions, handling technical issues, and ensuring equipment operates correctly while maintaining knowledge of current products and industry changes.

Email MarketingFinancial ServicesInformation TechnologyPaymentsSEOSmall and Medium BusinessesWeb Hosting

H1B Sponsor Likely

Responsibilities

Contact and accept incoming calls from merchants and sales representatives to set up and download equipment

Train the merchant on the equipment functions and ensure the equipment is operating correctly

Review orders to ensure mistakes are caught and resolved prior to completion

Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps

Complete outgoing and incoming calls to/from merchants and sales representatives to set up, download and train on equipment functions and ensure equipment is operating correctly

Handle escalated technical issues by providing an effective resolution

Track and report daily work items

Work multiple ticket queues and other department functions as needed

Maintain knowledge of current and new products, as well as industry changes

Qualification

Call center experienceTechnical supportPoint of Service (POS)Microsoft Office SuiteBilingual (English/Spanish)Organizational skillsEffective communicationProblem-solvingActive listening

Required

HS/GED

Ability to speak clearly and listen actively

Capable of handling multiple inquiries in a fast-paced environment

Basic proficiency with computers, including navigating web browsers, email and common software such as, Microsoft office suite

Must be 18 years of age or older

Preferred

Associate's degree

2 years of call center experience involving customer service, tech support and knowledge of credit card processing

Working knowledge of Point of Service (POS) equipment installation and operation

Bilingual (English/Spanish) is beneficial

Ability to present complex technical information to a non-technical audience

Compelling and articulate speaker in a variety of settings

Expert problem-solver who completes quality work on time

Possesses excellent organizational skills and is comfortable communicating with internal and external customers via email

Understands technology and can grasp challenging technical issues

Dependable and remains flexible to support schedule changes to meet business needs and goals

Internal candidates must be meeting or exceeding all current departmental standards

Benefits

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

Company

Deluxe

Glassdoor3.1

Deluxe is a finacial services company that provides financial institutions deepen customer relationships through technology solutions.

Founded in 1915

Minneapolis, Minnesota, USA

5001-10000 employees

http://www.deluxe.com

H1B Sponsorship

Deluxe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (22)

2023 (19)

2022 (9)

2021 (13)

2020 (14)