Palmer Trucks · 6 days ago
Service Writer – Truck & Automotive Dealership Experience Required
Cincinnati, OH
Full-time
Onsite
New Grad, Entry LevelPalmer Trucks is a full-service Kenworth dealership network serving multiple states. They are seeking a Service Writer to ensure customer repair requests are managed effectively and to assist with clerical duties in the service department.
AutomotiveTransportationWarehousing
Responsibilities
Coordinates and tracks the status of customer repair orders with Service Manager and Shop Foremen for task assignment. Ensures customers receive the most expedient service available through listening, questioning, and understanding repair requests
Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty
Assures all documentation necessary for the sale of labor (customer, internal, and warranty) is complete and properly executed
Maintains repair orders by ensuring they are properly opened and closed timely
Stays informed of current service bulletins, recalls, and warranty information
Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop
Advises customers of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.)
Contacts vendors and OEM’s for product information or authorizations
Obtains purchase orders from customers and sublet providers
Participates in training to stay current on technical and warranty issues
Assists in maintaining a clean shop and office area
Performs other duties as assigned by a Supervisor
Qualification
Required
Ensures that customers are greeted openly and friendly
Coordinates customer repair requests
Estimates the cost of repairs within set guidelines
Manages shop repair orders
Assists Service department with clerical duties, such as documentation required for warranty, policy settlements, customer, and vendor contact
Coordinates and tracks the status of customer repair orders with Service Manager and Shop Foremen for task assignment
Ensures customers receive the most expedient service available through listening, questioning, and understanding repair requests
Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty
Assures all documentation necessary for the sale of labor (customer, internal, and warranty) is complete and properly executed
Maintains repair orders by ensuring they are properly opened and closed timely
Stays informed of current service bulletins, recalls, and warranty information
Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop
Advises customers of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible
Contacts vendors and OEM's for product information or authorizations
Obtains purchase orders from customers and sublet providers
Participates in training to stay current on technical and warranty issues
Assists in maintaining a clean shop and office area
Performs other duties as assigned by a Supervisor
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
To perform this job successfully, an individual should know basic Computer skills and Repair Order Processing Software
Position requires the ability to operate motor vehicles and have a safe driving Record
Sufficient manual dexterity to operate office equipment (or operate a PC)
Ability to climb ladders
Ability requires a person to bend, twist, squat, reach to perform tasks on truck components
Ability to lift a minimum of 60lbs – 150 lbs. Unassisted
The noise level in the work environment is usually moderate due to tools and engine noise
Individuals need to have the following competencies: Resiliency, Customer Focus, Flexibility, Time and Priority Management, Teamwork, Appreciating Others
Individuals need to have the following behaviors: People-Oriented, Versatile, Frequent Change, Urgency, Interaction, Competitive, Customer-Oriented, Following Policy, Analysis
Preferred
Current Commercial Driver's License is preferred but not required
Benefits
Health Insurance
401K Retirement Program
Vacation
Employee Assistance Program
A Clean Smoke and Drug Free Environment
Other Benefits
Company
Palmer Trucks
Palmer Trucks sells, leases, repairs and finances Kenworth products.
Founded in 1965
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
E
Eldon Palmer
Founder
Recent News
2022-09-20
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