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Onebrief · 1 day ago

Customer Success Engineer, Battle Road

United States

Full-time

Remote

Mid Level

$150K/yr - $185K/yr

3+ years exp

Onebrief is a collaboration and AI-powered workflow software company designed specifically for military staffs. As a Customer Success Engineer, you will ensure customers succeed with AtomEngine by developing custom integrations and workflows, while working closely with customer teams and internal stakeholders to enhance the platform's capabilities.

Information TechnologyMilitaryProductivity ToolsSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the technical interface and escalation point for complex customer issues requiring code-level investigation or intervention

Design, develop, and maintain custom extensions, integrations, and workflows using the AtomEngine ModKit to meet customer-specific requirements

Work directly with customer teams to design, implement, and validate new ModKit features, while ensuring solutions remain maintainable and compatible across platform releases

Develop deep mastery of AtomEngine, becoming a subject matter expert able to confidently teach, demo, and guide customers through advanced workflows

Partner with Customer Success and Account teams to support adoption and long-term customer success, contributing technical insight where it matters most

Advocate for customer needs internally, translating real-world use cases into clear, actionable input for Product and Engineering teams

Act as a trusted technical advisor, helping customers operationalize AtomEngine within their existing workflows and environments

Qualification

AtomEngine ModKitProduction-quality codeGeneral-purpose programmingSoftware design principlesCustomer-facing experienceSelf-directedPrior military experienceSecurity clearanceClear communication skills

Required

3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development

Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems

Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., C#, Python, C++, or similar)

Strong understanding of software design principles, with an emphasis on modularity, maintainability, and backward compatibility

Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments

Clear written and verbal communication skills, especially when explaining technical concepts to mixed technical and non-technical audiences

Willingness and ability to travel periodically to customer sites for onboarding, workshops, and hands-on technical collaboration

Self-directed and effective in fast-moving, ambiguous environments, balancing customer urgency with sound technical judgment

Due to federal contract requirements, U.S. Citizenship is mandatory for this position