Staples · 5 hours ago
Project Manager Store Operations
Framingham, MA, United States
Full-time
Onsite
Senior Level
5+ years expStaples is a company focused on transforming the retail experience. They are seeking an Operations Program Manager for Tech Services to lead the development and improvement of operational programs, streamline processes, and enhance customer experience.
ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
Responsibilities
Lead the planning, launch, and optimization of Tech Services programs—including diagnostics, repairs, device setup, Warranty, and Total Support—ensuring each initiative is easy to execute and aligned with customer needs
Simplify operations by identifying friction points and developing tools, routines, and resources that enable associates to deliver consistently and effectively
Partner with Field Leaders and store teams to gather feedback, test solutions, and ensure programs work in the real world, not just on paper
Work closely with the Learning & Development team to ensure all programs are supported with strong, actionable training that enables field readiness and confidence
Collaborate with the Selling & Engagement team to design effective selling processes and associate behaviors that drive sales, trust, and great customer interactions
Utilize data to measure performance, identify opportunities, and continually enhance Tech Services execution across the chain
Align closely with internal teams, including Merchandising, Marketing, and vendor partners, to ensure end-to-end support for every initiative
Put the customer at the center of everything you do, designing programs that solve real problems and deliver fast, friendly, and reliable service
Qualification
Required
Bachelor's degree in Business, Operations, or related field; MBA preferred
5-7+ years of experience in retail operations, services, or program management
Proven ability to simplify complex processes and drive frontline adoption
Strong project management, communication, and cross-functional leadership skills
Deep customer focus and field-first mindset
Preferred
Experience working with Learning & Development, sales enablement, or field training teams
Benefits
Generous amount of paid time off and bonus plan
401(k) plan with company match
Medical, dental, vision, life and disability insurance with many more optional benefits
Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
Company
Staples
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
10001+ employees
H1B Sponsorship
Staples has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity
Leadership Team
Michele Parzianello
Chief Sales Officer
Recent News
The Morning Call
2025-12-07
Agri Investor
2025-12-02
The Morning Call
2025-12-02
Company data provided by crunchbase