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Beacon Hill · 2 days ago

Production Support Analyst - BI & Insurance (Madison, WI)

Madison, WI

Full-time

Onsite

Mid Level

3+ years exp

Beacon Hill is a premier National Information Technology Staffing Group providing technology talent across all industries. The Production Support Analyst focuses on reporting and serves as Tier 2 support for reporting operations, responsible for triaging escalated issues, ensuring data accuracy, and collaborating with teams to maintain reporting solutions.

Staffing Agency

H1B Sponsor Likely

Responsibilities

Investigate and resolve Tier 2 issues related to dashboards, reports, and data extracts used by underwriting, claims, and policy teams

Perform root cause analysis across data pipelines, report logic, and business processes

Collaborate with BI developers, actuaries, and data engineers to implement fixes and enhancements

Review incoming support tickets and categorize them as bugs, enhancements, or new requests

Prioritize and route tickets to appropriate teams based on business impact and urgency

Partner with business users (sales, operations, compliance, finance) to clarify reporting requirements and validate changes

Document user stories, change requests, and resolution steps

Monitor report performance and proactively identify recurring issues

Validate data accuracy and ensure alignment with regulatory and operational definitions

Maintain support logs, resolution guides, and FAQs tailored to reporting workflows

Share knowledge with Tier 1 support and contribute to onboarding materials for future team members

Qualification

SQLBI toolsData reportingTicketing systemsDocumentation toolsProblem-solvingCrystal ReportsAgile frameworkITIL frameworkSSISSSRSETL processesData validationLife insurance knowledgeCommunication skills

Required

Experience in data reporting, BI support, or technical analysis

Proficiency in SQL and BI tools (Power BI, Tableau, QuickSight)

Experience with ticketing systems (JIRA, ServiceNow) and documentation tools (Confluence)

Strong problem-solving and communication skills

Minimum 3 years in data reporting, BI support, or technical analysis

Experience working in life insurance or financial services (policy data, claims, underwriting, actuarial reporting) required

Preferred

Experience with Crystal Reports

Prior experience supporting reporting systems in a regulated industry

Knowledge of life insurance data structures (policy lifecycle, claims, sales, premium calculations)

Familiarity with Agile or ITIL frameworks

Proficiency in SSIS and/or SSRS preferred

Familiarity with ETL processes and data validation preferred

Benefits

Medical

Dental

Vision

Federal and state leave programs

Company

Beacon Hill

Glassdoor3.9

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Founded in 2000

Boston, Massachusetts, USA

1001-5000 employees

http://www.beaconhillstaffing.com

H1B Sponsorship

Beacon Hill has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (38)

2024 (94)

2023 (76)

2022 (60)

2021 (77)

2020 (86)