Nabors Industries · 1 day ago
RigCLOUD Support Technician
Houston, TX
Full-time
Onsite
New Grad, Entry LevelNabors Industries is a leading provider of advanced technology for the energy industry, aiming to innovate the future of energy. The RigCLOUD Support Technician will serve as the front line technical support for NDS products, focusing on diagnosing and resolving issues while managing customer interactions and coordinating with various departments.
EnergyIndustrialOil and Gas
Responsibilities
Serve as front line point of contact for customers (internal/external) seeking technical assistance related to RigCLOUD through phone or email
Perform remote troubleshooting, diagnose, and resolve software, application, network, and server related issues
Gather details and all relevant information for case and escalate to next level of support as appropriate
Ensure prompt response to issues and communication to operations and leadership teams are well managed
Active coordination of major events and any ongoing downtime issues ensuring prompt response and accurate resolution
Ensure escalation and management of operational critical issues, working with various function groups to include, but not limited to Operations, Field Service, Drilling Solutions, IT, Maintenance, Engineering
Assist with data acquisition from various systems to be provided to internal and external customers
Document and update processes, definitions and support initiatives using Visio, Word, Excel and PowerPoint as applicable
Monitor support email and respond as appropriate in a timely, effective manner
Ensure KPIs are monitored and achieved for RIGLINE (Metrics, performance targets etc.)
Work in close cooperation with Engineering, developers, and functional team members
Monitor failures for continuous improvement, provide feedback/suggestions by customers to appropriate internal team
Qualification
Required
Ability to gather information, diagnose problems, and resolve issues
Experience in remote troubleshooting and resolving software, application, network, and server related issues
Strong communication skills for responding to customers (internal/external) seeking technical assistance
Ability to manage issues from beginning to end, coordinating with other departments until resolution
Experience in documenting and updating processes, definitions, and support initiatives using Visio, Word, Excel, and PowerPoint
Ability to monitor support email and respond in a timely, effective manner
Experience in ensuring KPIs are monitored and achieved for RIGLINE (Metrics, performance targets etc.)
Ability to work in close cooperation with Engineering, developers, and functional team members
Experience in monitoring failures for continuous improvement and providing feedback/suggestions to appropriate internal teams
Company
Nabors Industries
Nabors Industries is a leading provider of advanced technology for the energy industry.
Founded in 1952
10001+ employees
H1B Sponsorship
Nabors Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (17)
2023 (22)
2022 (32)
2021 (19)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$4.1B2025-11-04Post Ipo Debt· $700M
2024-07-17Post Ipo Debt· $550M
2023-11-15Post Ipo Debt· $650M
Leadership Team
Anthony Petrello
Chief Executive Officer
Recent News
2025-11-05
MarketScreener
2025-11-05
2025-11-04
Company data provided by crunchbase