Facebook · 21 hours ago
Workforce and Reporting Manager
Columbia, South Carolina
Full-time
Onsite
Mid, Senior Level
2+ years expFacebook is seeking a Workforce and Reporting Manager to join BlueCross BlueShield of South Carolina. The role involves managing customer service teams, overseeing day-to-day operations, and ensuring performance standards are met while facilitating process improvements.
Computer Software
Responsibilities
Organizes and manages customer service staff and/or customer service teams for a line of business or department. Assigns work to associates within the team(s). Assists staff by providing guidance and assistance with questions and problems encountered. Handles escalated or sensitive customer matters
Manages performance to ensure that individual productivity, quality and timeliness standards are met. Monitors individual and team performance to ensure all customer requirements are met or exceeded. Monitors and analyzes reports/statistics, processes, and resources to provide maximum efficiency and effectiveness for all functions
Ensures appropriate training for all associates to ensure that the most current guidelines are always being followed. Conducts coaching sessions to ensure development of staff within team. Conducts team meetings and communications to ensure consistency
Encourages, facilitates, and initiates process improvements. Ensures that the department is in compliance with all company and government regulations
Monitors expenses and prepares annual budget for team
Qualification
Required
Bachelor's degree
4 years job related work experience or Associate's and 2 years job related work experience (Equivalency not applicable for the Celerian Group. Bachelor's degree required.)
2 years of health related or customer service work experience
1 year of supervisory experience OR 1 year of equivalent military experience in grade E4 or above
Excellent communication, decision making, analytical, and problem solving skills
Excellent interpersonal, time management, and leadership skills
Superior customer service orientation
Microsoft Office
Benefits
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance · Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition · National discounts to movies, theaters, zoos, theme parks and more
Company
The Facebook company is now Meta. Meta builds technologies that help people connect, find communities, and grow businesses.
10001+ employees
H1B Sponsorship
Facebook has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (942)
2021 (5811)
2020 (4476)
Funding
Current Stage
Late StageLeadership Team
Arunava Chatterjee
Executive Director of Ghost Black Operations & CEO & CTO
Shubhra Gupta
CEO
Recent News
Business Live
2025-11-03
2025-11-01
Company data provided by crunchbase