Aldridge · 1 day ago
IT Client Success Manager
Seattle, WA
Full-time
Hybrid
Mid Level
$75K/yr - $90K/yr
3+ years expAldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions. The Technical Client Success Manager will manage client relationships, ensuring proactive communication and alignment with the company's service catalog while facilitating business reviews and supporting strategic IT planning.
ConsultingCyber SecurityEnterprise SoftwareInformation TechnologyOutsourcingSecurity
Responsibilities
Serve as primary liaison for assigned client accounts, ensuring timely communication of updates, risks, or opportunities
Monitor account health through touchpoints and internal reporting tools
Coordinate lifecycle of service requests that require staff coordination, escalation, or approvals
Prepare, schedule, and lead regular Update and Planning Meetings and contribute to business reviews (BRs)
Present clients with trend analysis, ticket summaries, feedback loops, and aligned recommendations in collaboration with vCIOs
Begin translating client needs into roadmap opportunities with guidance from Client Success Executives
Surface recurring or project-based needs that align with the Aldridge solution portfolio
Track solution engagements and internal delivery progress to maintain aligned communication with clients
Ensure documentation in CRM and roadmap tools remains current
Align with service desk, projects, procurement, and back-office teams for timely execution of roadmap items
Participate in internal planning cadences and client strategy team forecasting updates
Qualification
Required
3-5+ years of experience in IT, preferably in a Managed Services environment
Familiarity with IT infrastructure concepts (cloud, servers, backup, networking)
Strong organizational skills, with ability to manage multiple accounts across various stages
Prepare, schedule, and lead regular Update and Planning Meetings and contribute to business reviews (BRs)
Present clients with trend analysis, ticket summaries, feedback loops, and aligned recommendations
Begin translating client needs into roadmap opportunities
Surface recurring or project-based needs that align with the Aldridge solution portfolio
Benefits
Competitive Salary and Incentive Plan
Generous Employer Contribution to Health Benefits Package
401(k) Matching
4 Weeks Paid Time Off per year, plus additional days for community service
Ongoing Training and Professional Development Opportunities
Free Snacks and Beverages!
Company
Aldridge
Aldridge is a technology management, consulting, and outsourcing company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Wiley
Chief Executive Officer
Recent News
Google Patent
2024-04-14
2024-04-14
Google Patent
2024-04-14
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