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Cresa · 11 hours ago

Workplace Services Manager 2

Arlington, VA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Cresa is a company focused on workplace services, and they are seeking a Workplace Services Manager 2. The role involves managing space occupancy planning, data management requests, and ensuring adherence to service agreements while maintaining effective communication with clients and team members.

AdviceBuilding MaterialCommercialCommercial Real EstateConsultingLegalProject ManagementReal Estate

Culture & Values

Hiring Manager

Jennifer Underwood-Slack

Responsibilities

Daily SIM ticket management for Daily Service Tickets, Data Corrections, Individual Moves (L7 and below), Small Team Moves (<10 headcount), Onboards/Transfers, Accommodation Requests, Locker Management, Specialty Projects

Manages workflows to meet all Service Line Agreements requirements by providing daily correspondence, updates and resolutions for client needs via ticketing system

Responsible for FF&E (furniture, fixtures and equipment)/supply chain orders and desktop technology per customer request, within design standards, while ensuring deployment by scheduled date. Quality control and close out ticket prior to Service Line Agreement expiration

Manage labor vendor as appropriate to ensure timely completion of ticket requests

Assigned higher complexity buildings and/or org

Responsible for maintaining database of project floor plans, space assignments, occupancy, vacancy and utilization data for assigned sites including complex buildings and orgs

Manage multiple audit projects and team priorities simultaneously from inception to close out

Update system of record with seat assignments with new hires, transfers, terminations and distribute to client and strategic planning teams as requested

Manage a team of 1-3 direct reports (if applicable) to include full employee lifecycle (selection, development, promotion and exit) as needed for the success of the team/client

Determines and executes resolution paths for last minute customer requests and escalations at the direction of market service line leader

Manage multiple audit projects and team priorities simultaneously from inception to close out

Provide measurable and timely response to client inquiries, work requests, and concerns

Able to read and understand project documents including but not limited to: floor plan drawings, allocation plans and space data management documents and reports

Maintain accurate seating and headcount data in client’s space management platform

Support Launch and Move teams by providing accurate space floor plans and assignment data as required

Attend trainings and action on updated process communications

Periodic evening and weekend work required during high volume, building opening, relocation and employee move projects

Role requires daily communication with client and team members

Other related duties as assigned

Qualification

Microsoft Office SuiteMicrosoft ProjectMicrosoft VisioData management softwareProSci Change ManagementPMI Project ManagementSpace occupancy experienceComputer-Aided Facility ManagementTeam collaborationCommunication skills