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Availity · 6 hours ago

Account Analyst III, Provider Data Management (Remote)

United States

Full-time

Remote

Mid Level

3+ years exp

Availity is a leading healthcare engagement platform that delivers revenue cycle and related business solutions for healthcare professionals. The Account Analyst III is responsible for supporting the Provider Data Management product, ensuring that provider data is accurate and compliant while coordinating resources between clients and Availity.

FitnessHealth CareHospital

Growth Opportunities

No H1B

Responsibilities

Working incoming support and enhancement request tickets along with our product teams

Facilitating recurring or ad hoc conference calls on day-to-day operational items and may serve as back-up support for the Manager when they are unavailable

Creating communications and reports for assigned tickets and products

Reviewing all major reporting and documentation deliverables (i.e. dashboards, reports, requirements documentation, etc.) to ensure quality standards and client expectations are met

Helping to resolve conflicts and ensures targets are met on client deliverables

Managing payer team (project development) activity including monitoring progress and provides status reports on small to medium-sized client projects

Working with cross functional teams to facilitate day to day customer operations and ensure issues and concerns are addressed in a timely manner

Assisting client with release management, as needed

Working with internal and external partners to monitor and resolve partner impacting production issues

Providing customer/client viewpoint of product usability and potential product improvements based on user feedback and interaction

Identifying opportunities to up-sell client on other Availity products and services

Working closely with project teams to maintain a continuous knowledge of project status to identify potential issues and/or opportunities within or related to their client’s project(s)

Providing regular two-way communication between the client and team, to provide strong team representation and set proper client expectations

Understanding of Availity products and services and effectively and communicates as appropriate to the client

Performing effective and professional demonstrations of Availity’s products and services to client, as needed

Scheduling, leading, and/or facilitating meetings and conference calls

Qualification

Customer relationship managementHealthcare experienceAnalysisResearch skillsProduct management knowledgeHIPAA knowledgeJIRA proficiencySalesforce proficiencyClient engagement skillsInterpersonal skillsCommunication skillsDecision-making ability

Required

Have a bachelor's degree in Business, Marketing, Healthcare Administration, Public Health, Data Science, or a related field, or the equivalent in related work experience

Have at least 3 years of experience in a customer relationship management role with at least 2 years supporting health care, payer, or provider relations

Have strong analysis and research skills, specifically as demonstrated in health care companies

Have strong client engagement/interaction skills

Have strong interpersonal and communication skills (verbal/written)

Have demonstrated ability to use discretion and make sound decisions

Have detailed knowledge of product and project management lifecycles

Have HIPAA (Health Insurance Portability and Accountability Act) and Availity product knowledge