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PNC · 23 hours ago

Sales and Client Experience Director - Business Banking

PA - Philadelphia

Full-time

Onsite

Senior Level, Lead/Staff

$100K/yr - $221K/yr

8+ years exp

PNC is a leading financial services institution, and they are seeking a Sales and Client Experience Director for their Business Banking division. This role involves collaborating with senior leaders to implement business strategies, develop tools for sales consistency, and lead change management efforts.

BankingFinanceFinancial Services

No H1B

Responsibilities

Collaborates with senior leaders Supports the implementation of the business plan and execution of strategic initiatives for a Territory or Business Segment. Monitors and communicates factors impacting achievement of business objectives, providing transparency and consultation to senior leadership

Develops strategies and tactics that proactively create readiness at the front line. Responsible for the development of tools and resources to drive consistency in managing sales and customer experience outcomes

Utilizes a defined governance process to prioritize strategic initiatives. Ensures adequate capacity to support successful execution of business priorities

Directs the implementation of a systematic approach to facilitate change management within the business from the perspective of the organization and on an individual level

Leads and serves as subject matter resource for heads of products and channels in the line of business. May consult and provide subject matter expertise to Bank Operations and Customer Experience centers of expertise

Qualification

Account ManagementCustomer Experience (CX)SalesCompetitive StrategiesOperations ManagementStrategic PlanningInfluencingPlanningOrganizingProgram ManagementSales FunctionStrategic Sales PlanningNegotiationDecision MakingEffective Communications

Required

Experience in driving sales

University / college degree

Higher level education such as a Masters degree, or PhD is desirable

Industry experience typically 8 + years

Specific certifications are often required

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework