Eden Prescott · 14 hours ago
Founding Technical Account Manager
San Francisco Bay Area
Full-time
Onsite
Mid, Senior Level
$120K/yr - $180K/yr
5+ years expEden Prescott is a venture-backed AI startup building real-time, production-grade systems that enhance customer operations. They are seeking a Founding Technical Account Manager to own post-sales execution and drive customer outcomes while engaging with technical stakeholders and optimizing deployment strategies.
Staffing & Recruiting
Responsibilities
Own the full post-sales lifecycle, ensuring customers launch fast, hit measurable KPIs, and realize undeniable ROI
Identify blockers early, collapse timelines, and proactively push customers toward high-value deployments
Stabilize accounts, surface real risks, and convert ambiguity into clean execution
Partner with engineering and solutions teams to troubleshoot production issues and drive fast resolution
Guide customers through complex AI, API, and integration workflows
Identify new use cases, expansion opportunities, and optimization paths
Translate customer insight into actionable growth strategies
Engage executives and technical stakeholders with equal confidence
Turn complex system behavior into clear recommendations and next steps
Bring ownership, pace, and accountability to a fast-moving, high-impact environment
Help define best-in-class TAM processes, onboarding frameworks, and operating cadence
Qualification
Required
5+ years in customer-facing technical roles (TAM, Solutions Architect, Customer Engineer, Technical Lead, etc.)
Strong systems intuition — able to reason about APIs, integrations, logs, and production workflows
Experience owning post-sales success and enterprise customer outcomes
Comfortable engaging both executives and practitioners
High EQ, natural customer advocacy, and strong stakeholder management
Thrive in high-velocity startup environments
Preferred
Early-stage or startup TAM experience
Experience with AI/ML, conversational AI, or automation platforms
Familiarity with distributed systems, logs, and complex integrations
Experience with voice workflows, call flows, or contact center platforms
Experience building onboarding playbooks, QBR/MBR frameworks, or TAM operating models
Benefits
Equity
Benefits
Company
Eden Prescott
If you want to achieve ground-breaking growth with top talent and build a high-performing team? You've come to the right place.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase