Apply on Employer Site

Blue Cross NC · 1 day ago

Manager, Client Service

United States

Full-time

Remote

Mid, Senior Level

$89K/yr - $143K/yr

8+ years exp

Blue Cross NC is a healthcare organization seeking a Manager, Client Services to lead client service delivery for their Major Accounts market segment. The role focuses on ensuring client satisfaction through effective management of a team and collaboration with internal and external stakeholders while overseeing client engagement and delivery processes.

Financial ServicesHealth InsuranceInsurance

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Manage, mentor and lead a team of Client Delivery Experts (CDE’s) and Client Advocacy & Resolution Experts (CARE) for overall client service delivery in conjunction with other key account management functions

Ensure client inquiries are being resolved by CARE team timely and assist in managing escalated issues – includes all aspects of issue remediation as well as resolution of any underlying systemic issues / identification for process improvement opportunities

Manage key aspects of the client engagement delivery model including client advocacy, product / program education, communication, wellness, group reporting and worksite promotions

Attend client meetings as a senior service delivery member to promote and maintain strong relationships and ensure delivery of engagement protocols

Collaborate with external clients, producers/consultants in conjunction with the sales team in effectively communicating Blue Cross NC’s strategic support model and the role of the team in executing this important business function

Monitor, engage and solicit feedback from consultant and clients to understand group needs to provide a best-in-class service experience on an ongoing basis

Create client implementation and enrollment roadmap, tracking Sales, Group CoE and Operations against roadmap to ensure fulfillment and client readiness by effective date

Monitor, track, trend and report goal attainment results to leadership

Collaborate with internal business owners to identify and share best practices and communicate key client experiences to seek process and sales resource improvement opportunities

Foster team culture of collaboration and accountability to meet best-in-class group service delivery, implementation and enrollment needs

Oversee custom data reporting in an effort to analyze group specific trends to support the business intelligence needs of the sales team to support external stakeholders

Lead team responsible for the strategic development with internal matrix partners on competitive and winning new business proposals

Key contact for open enrollment support / market activities

Qualification

Client service deliveryProposal managementHealthcare industry experienceBusiness acumenTeam leadershipCustomer service excellenceIssue resolutionCollaboration

Required

Bachelor's degree or advanced degree (where required)

8+ years of experience in related field

In lieu of degree, 10+ years of experience in related field

Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position

Must possess and maintain a valid driver's license

Preferred

Solid healthcare industry experience

Proven background in claims processing and customer service excellence

Hands-on experience in proposal management, including development and delivery

Demonstrated business acumen for retention strategies and driving sales growth initiatives

Ability to collaborate effectively across teams and manage multiple priorities in a fast-paced environment

Benefits

Annual Incentive Bonus

401(k) with employer match

Paid Time Off (PTO)

Competitive health benefits and wellness programs

Company

Blue Cross NC

Glassdoor4.1

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way.

Founded in 1933

Durham, North Carolina, USA

5001-10000 employees

https://www.bluecrossnc.com/

H1B Sponsorship

Blue Cross NC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (1)

2023 (2)

2022 (5)

2021 (13)

2020 (5)