Nasdaq · 2 days ago
Index Client Services Manager
USA - Philadelphia - Pennsylvania
Full-time
Hybrid
Mid, Senior Level
$81K/yr - $142K/yr
5+ years expNasdaq is a leading global provider of trading, clearing, exchange technology, regulatory, and securities services. The Index Client Services Manager is responsible for customer retention, adoption, and satisfaction across the Americas region, requiring exceptional leadership and communication skills to manage a team and enhance the client experience.
FinanceFinancial ServicesStock ExchangesTrading Platform
Responsibilities
Manage, coach and mentor a team of Index Client Services Analysts
Develop and implement customer success strategies, processes, and best practices to enhance customer experience
Collaborate with cross-functional teams (including Sales, Operations, Product, etc) to ensure seamless customer onboarding, ongoing support, and incident management
Monitor and analyze customer health metrics to identify areas for improvement and proactively address potential issues
Identify opportunities for upselling and cross-selling by understanding customer needs and pain points
Represent the voice of the customer within the organization, advocating for their needs and providing feedback to drive product enhancements
Manages resources and priorities to meet operational needs and take accountability for performance
Support design, development, testing, and deployment of new functionality, as needed
Maintain customer tear sheets and engage internally with business stakeholders
Work directly with the Head of Client Services and Client Experience on special projects and initiatives
Qualification
Required
Bachelor's degree, preferably in Business, Economics, Finance, or related field
An understanding of financial products, Indexes and ETFs
At least 5 years of experience working in the financial services industry
Experience in a customer success or account management leadership role
Ability to lead and motivate teams, fostering a collaborative and customer-centric culture
Excellent communication and interpersonal skills, with the ability to build relationships at all levels
Preferred
Experience leading a Client Services team
Knowledge and understanding of equity indices and financial data
High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Salesforce or related tool
Proficiency with Jira, Sharepoint, Confluence, Jira, or related tools
Knowledge of and experience deploying customer success best practices, methodologies, and tools
Strong problem-solving, analytical, and decision-making skills
Proficiency in data analysis and reporting, with the ability to derive insights from customer data
Proficiency with data visualization tools (PowerBI, Tableau, etc)
Benefits
401(k) program with 6% employer match
Employee Stock Purchase Program with 15% discount
Student loan repayment program up to $10k
Company paid life and disability plans
Generous paid time off
Comprehensive medical, dental and vision coverage
Health spending account with employer contribution
Paid flex days to support mental wellbeing
Gym membership discounts
Hybrid home/office schedule (for most positions)
Paid parental leave
Fertility benefits
Paid bereavement leave
Company gift matching program
Employee resource groups
Paid volunteer days
Education Assistance Program
Robust job skills training
Professional development opportunities
Company
Nasdaq
Nasdaq is a global provider of trading, clearing, exchange technology, listing, information, and public company services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$9.52BKey Investors
Matzliach Capital
2024-07-29Post Ipo Secondary· $2.72B
2024-03-19Post Ipo Secondary· $1.8B
2023-06-22Post Ipo Debt· $5B
Leadership Team
Adena Friedman
Chair and Chief Executive Officer
Bradley Peterson
EVP & CIO/CTO
Recent News
2026-01-11
Company data provided by crunchbase