NEOGOV · 13 hours ago
*CURRENT SAWS EMPLOYEES ONLY* Billing Specialist
San Antonio, TX
Full-time
Onsite
Entry Level
$44K/yr - $72K/yr
2+ years expNEOGOV is seeking a Billing Specialist to support accurate and compliant billing across various operational areas. The role involves resolving billing discrepancies, managing specialized billing scenarios, and collaborating with internal departments and customers to ensure data integrity and high-quality service.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Researches and resolves routine billing discrepancies, including high-bills, unbilled services, incorrect meter readings, and misapplied rates
Reviews customer account billing and or supports and processes adjustments in accordance with policy and regulatory guidelines
Specific duties based on team assignment may include the following:
Communicates with builders, Counter Services, and Meter Technicians on meter installation or service activation issues
Processes surety bond documentation
Debits hardship loan accounts
Reviews and adjusts flat rate sewer accounts
Reviews industrial waste surcharge billing and fats, oils, and greases (FOG) program compliance
Processes courtesy leak and corrected read adjustments
Reviews and debits fail to sign accounts to back bill for water used while account was not active
Applies established policies and procedures to resolve billing discrepancies, determines adjustments, and processes account changes
Escalates issues requiring supervisory or management approval per established authority limits
Performs other duties as assigned
Qualification
Required
High School Diploma or GED
Two years of experience in customer service, billing, or account management, preferably in a utility or related industry
Ability to work regularly scheduled shifts within SAWS's hours of operation including the training period where lunches and breaks are scheduled with the flexibility to adjust daily schedule and work overtime and/or weekends as needed
Working knowledge of water metering and SAWS field practices
Advanced skill in account research and system navigation
Strong communication skills for both internal collaboration and external customer explanations
Strong analytical skills with the ability to interpret data and resolve discrepancies
Skill in Microsoft Office applications and billing or customer information systems
Ability to apply logic and mathematics to correct consumption or rate-based errors
Ability to use sound judgment in prioritizing workload to meet deadlines and service level expectations
Benefits
Competitive, market-based salaries
Performance-based incentives
Medical benefits
Dental benefits
Life insurance
Prescription drug program
Vision care plan
Two retirement plans
Deferred compensation plans (457 plan)
Disability income
Paid leave (vacation, sick, personal)
Education assistance program
Employee assistance program
Flexible, tax-deferred health and dependent care spending accounts
Wellness programs
On-Site Fitness Facilities
Community service opportunities
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase