Apply on Employer Site

Forward Financing · 2 days ago

Manager, Customer Support

Hybrid - Salt Lake City, Utah

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $98K/yr

2+ years exp

Forward Financing is a financial technology company based in Boston, Massachusetts, dedicated to unlocking capital for small businesses across America. As a Manager of Customer Support, you will oversee the Operations Services team, ensuring high-quality service operations and collaborating with various departments to enhance organizational performance.

FinanceFinancial ServicesFinTech

Growth Opportunities

Responsibilities

Direct the production capacity and performance of service operations, ensuring high-throughput results without compromising our rigorous quality standards

Architect and execute comprehensive staffing plans and production goals to align with fluctuating business demands

Proactively identify, design, and implement process efficiencies that drive measurable value and elevate overall organizational performance

Cultivate a culture of excellence rooted in our core values, focusing on exceptional customer service, strict SLA adherence, and operational integrity

Serve as a dedicated guide for team members, providing consistent coaching and professional development to build a robust leadership pipeline

Model the company’s mission and values, ensuring that the team remains a collaborative, supportive, and results-driven environment where employees feel inspired to excel

Manage and mature relationships across all organizational departments to ensure seamless operational alignment and integrated performance

Foster a transparent and communicative environment that balances results with a supportive team dynamic

Qualification

Advanced computer skillsStatistical analysisBilingual in EnglishSpanishBachelor’s degree2+ years management experienceCoachingTeam synergyCommunication skillsMentorshipCross-functional collaboration