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Ecocareers · 23 hours ago

Sr. ServiceNow Developer

United States

Full-time

Remote

Senior Level, Lead/Staff

12+ years exp

GEM Technologies, Inc. is an award-winning federal contractor with over 30 years of experience in providing technical services. They are seeking a Sr. ServiceNow Developer to support the Los Alamos National Laboratory, focusing on the development and administration of the ServiceNow platform and ITSM modules.

Staffing & Recruiting

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Work on LANL’s ICE-CS ServiceNow Platform Team, leveraging extensive understanding of the ServiceNow platform and ITSM modules

Provide support (development, administration, maintenance) to enterprise production systems and associated applications and realms in support of institutional customers

Support the development, configuration, administration, and maintenance of custom configurations for the Weapons Facilities Office, including custom catalog items, Service Portal Development, and custom task development

Work closely with members of the ServiceNow Tools Team, as well as other IT-related groups who use ServiceNow on a regular basis

Monitor, provide recommendations, and implement changes to improve the quality and efficiency of solutions developed

Design, develop, modify, test, debug and evaluate workflow solutions to meet functional requirements outlined for the ServiceNow team

Assist in gathering of business requirements as well as provide recommendations and implementation solutions based on those requirements

Work with process specialists in the design of new forms and workflow, as well as customization of existing forms and workflow to best fit their identified needs

Prepare documentation for developed workflow solutions, training, and user guides

Qualification

ServiceNow developmentITSM configurationCustom application developmentITIL frameworkAgile DevelopmentSQL languageTroubleshooting skillsServiceNow certificationsJiraConfluenceJava programmingJavaScript programmingProject managementAttention to detail

Required

Bachelor's Degree and 12+ years of experience, with at least 8 years spent working with administration and development of ServiceNow forms and workflows

United States (U.S.) citizen due to the federal nature of the work

Able to obtain and maintain a government issued clearance, if needed

Experience with configuring and administering ServiceNow Modules such as ITSM, Knowledge, CMDB, and HRSD

Strong troubleshooting skills

Strong project management and attention to detail skills

Ability to identify opportunities to design and implement process improvements

Understanding of ITIL framework, workflows, and integration

Understanding of Agile Development framework

Ability to work well with others across multiple teams to gather, anticipate, track, and incorporate new requirements while maintaining configuration management and version control

Familiarity with federal government security requirements, and ability to implement and assess effectiveness of security controls

Experience developing custom integrations to 3rd party software and platforms

Experience implementing service now application modules

Experience developing custom applications in the ServiceNow platform

Strong familiarity with the Software Development Lifecycle