eTeam ยท 3 weeks ago
Field Technical Support Representative
Houston, TX
Full-time
Onsite
Entry, Mid Level
1+ years expeTeam is a company focused on providing technical and managerial customer on-site functions. The Field Technical Support Representative role involves delivering post-sales systems and onsite technical support, enhancing customer experience, and ensuring customer satisfaction through proactive and reactive support.
Information Technology
Responsibilities
Applies developed knowledge of Customer Experience as well as the revenue growth, profitability, and account retention. company policies and procedures to complete a wide variety of difficult assignments/tasks
Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment
Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments. Job require 50% travel in supporting customers and training needs
Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts
Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols
Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements
Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences
Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification
Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management
Qualification
Required
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience
Customer Relationship Management
Customer Support
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Preventive Maintenance
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase