Boys & Girls Clubs of Central and Northern NH · 1 week ago
Chief Operating Officer
Concord, NH
Full-time
Onsite
Lead/Staff, Director/Executive
$125K/yr - $135K/yr
5+ years expThe Boys & Girls Clubs of Central and Northern New Hampshire is a dynamic organization that currently supports 200 staff serving 2500 youth in 30 Early Childhood and Out of School Time programs. The COO serves as a member of the Executive Leadership Team and is responsible for overseeing the ongoing operations and procedures of these programs as they align with the organization’s mission and strategic plan.
Child CareNon Profit
Responsibilities
To collaborate with the CEO to support the organization’s vision, mission, and operations strategies
To translate vision and strategies into actionable steps
To implement organization-wide goals and performance targets
To coach, develop, and support the BGC Area Managers team and Site Directors
To work in partnership with all BGC department leaders
To ensure compliance with the NH Child Care Licensing and the Boys and Girls Club of America policies and regulations at all sites
To maintain and build community relationships and partnerships
Provides effective communication in interpreting and articulating key decisions, policies, and major developments
Creates regular opportunities for all staff to give feedback on program operations
Promotes and guides all staff in following the vision and mission of the BGC
Works with Area Managers and the Human Resources department in developing recruiting, onboarding, and retention strategies to guide direct service staff in professional growth
Identifies strengths and areas in need of improvement at each program site and provides appropriate support in order to achieve the expected level of high-quality programming
Leads the program management team to becoming a high-performing team
Manages the performance of staff in achieving goals, providing coaching and other support as needed
Oversees program development to ensure the needs of families are being met
Works with staff, site directors, center directors, and area managers to ensure that programs are maintaining enrollment capacity as determined by appropriate staffing and adherence to BGCA safety guidelines and NH Child Care Licensing rules
Ensures that the organization's cultural DNA code is maintained and incorporated into everyday operations including evaluations and the acquisition of new programs and service sites
Ensures all programs reflect the mission of the Boys and Girls Club, in terms of programming, appearance, safety, family relationships, and the organization’s DEI policies
Participates with the Executive Team in updating internal policies and procedures annually and as needed, as required by NH Child Care Licensing and Boys and Girls Club of America
Collaborates with the Director of Operations to ensure that facilities are maintained in a condition that promotes efficiency, health, comfort, and safety for youth, families, and staff
Qualification
Required
A bachelor's degree from an accredited college or university is required
A minimum of five years of experience in operational/administrative management in a nonprofit agency
Demonstrated experience in operations management and planning with previous experience overseeing human resources, day-to-day operations, agency policies and procedures, contracts, and risk management
Thorough knowledge of the mission, objectives, policies, programs, and procedures of Boys & Girls Club; the principles and practices of managing nonprofits; and resource development activities and sources of funding
Depth of experience in successfully managing teams through supervision, recruiting, developing, and retaining personnel
Strong communication skills, both verbal and written
Ability to set clear goals, manage multiple tasks, and develop solutions to problems with limited supervision
Proven ability to plan and implement effective operations
Ability to establish and maintain effective working relationships with the Board of Directors, staff, community groups, and other related agencies
Availability to travel as needed to events, fundraisers, and similar responsibilities that the COO must attend on nights and weekends
Basic knowledge of asset management including financial resources and property
Requires working under normal office working conditions with the exception of children's voices/noises during program times
Requires sedentary work including prolonged sitting and operation of general office equipment; lifting and/or pushing up to 50 lbs. required
Some after-hours are required during special events
All candidates that are offered an employment opportunity with the Boys and Girls Clubs of Central New Hampshire must have a FBI fingerprint background check and submit to a background check through the State of NH Criminal Records Dept. and FirstAdvantage
This organization has a zero-tolerance policy for abuse and will not tolerate mistreatment or abuse in its programs
Preferred
A master's degree is preferred
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Retirement (403B) Contribution
Paid Time Off
Professional Development Assistance/Tuition Reimbursement
Child Care Program
Company
Boys & Girls Clubs of Central and Northern NH
The Boys & Girls Clubs of Central and Northern New Hampshire provides early learning, after-school programs, summer day camps and basketball leagues to 2500 youth throughout the central New Hampshire area including Concord and Laconia areas.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase