Desktop Support Specialist jobs in United States
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Endurance IT Services · 23 hours ago

Desktop Support Specialist

positionVirginia Beach, VA
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting. The Desktop Support Specialist plays a critical role in ensuring seamless technology operations and is responsible for providing timely and effective resolution to technical issues across various devices and systems.

Consumer ElectronicsInformation TechnologyProfessional NetworkingProfessional ServicesSecurityVirtualization
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Growth Opportunities

Responsibilities

Respond to inbound support requests via phone, email, and other channels
Resolve a high percentage of issues during first contact
Install, configure, maintain, and upgrade end-user hardware, mobile devices (laptops, desktops, iPads, iPhones, Android devices), and peripheral equipment
Troubleshoot and resolve hardware, software, and network connectivity issues
Utilize and document all activities in the company’s ticketing system, including time entry and SLA tracking
Evaluate network performance and recommend improvements
Escalate complex issues efficiently while ensuring adherence to service level agreements
Provide after-hours remote support as part of an on-call rotation
Develop and maintain technical documentation for hardware/software installations, asset tracking, loaner equipment, RMA processes, and software licensing

Qualification

Microsoft Windows 11Active DirectoryCompTIA A+ certificationNetwork troubleshootingTicketing systemsMicrosoft Office SuiteInterpersonal communicationTechnical documentation

Required

Strong written, verbal, and interpersonal communication skills
Experience with ticketing systems, time tracking, SLAs, and detailed documentation
Hands-on experience configuring and troubleshooting Microsoft Windows 11, laptops, desktops, and mobile devices (iOS, Android)
Proficient in troubleshooting printers, scanners, and other peripheral devices
Practical experience with Active Directory management and user account administration
Solid understanding of network troubleshooting and modern network topology principles
Working knowledge of Microsoft Office Suite
CompTIA A+ certification and/or CompTIA Network+ certification required

Preferred

Additional Microsoft or relevant technology certifications

Company

Endurance IT Services

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Endurance IT Services is an IT company offering computer networking services.
dateFounded in 2008
location
Newport News, Virginia, USA
people-size11-50 employees
web-link
https://www.endurance-it.com

Funding

Current Stage
Early Stage

Leadership Team

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Ken Hershberger
Virtual CIO, Business Analyst, Project Manager
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Company data provided by crunchbase