Coinbase · 2 days ago
Resolution Operations Specialist
United States
Full-time
Remote
Entry Level
1+ years expCoinbase is on a mission to increase economic freedom globally and is seeking a Resolution Operations Specialist to provide exceptional service to high-net-worth customers. This role focuses on proactive engagement, issue resolution, and building long-term customer relationships while collaborating with cross-functional teams to enhance the customer experience.
BitcoinBlockchainCryptocurrencyFinTechTrading Platform
Responsibilities
Serve as a trusted advisor to Coinbase’s high-net-worth customers, delivering white-glove support across inbound and proactive channels
Anticipate customer needs, proactively resolve friction, and create value-add opportunities that deepen trust and strengthen long-term relationships
Stay current on crypto markets, Coinbase products, and regulatory developments to guide customers with clarity and confidence
Investigate, troubleshoot, and resolve complex issues with accurate root-cause analysis and durable solutions
Partner with Compliance to mitigate fraud, review alerts, and protect customer accounts
Monitor and analyze customer activity to detect anomalies, prevent risk exposure, and close process gaps
Own casework end-to-end, ensuring timely resolution, clear communication, and consistent follow-through
Collaborate with product, engineering, and operations teams to document and relay customer insights that eliminate defects in the customer experience
Partner with cross-functional specialists to identify opportunities for customers to unlock additional Coinbase features, services, and products
Qualification
Required
Exceptional communication and executive presence; able to engage high-net-worth clients with empathy, professionalism, and clarity
Strong investigative and analytical skills with the ability to identify patterns, assess risk, and recommend solutions
Proven track record of handling complex issues end-to-end, balancing urgency with thoughtful problem-solving
Comfort with ambiguity and change; able to thrive in a fast-paced environment where new challenges emerge daily
A bias for action and ownership; you see problems through to resolution and proactively raise opportunities to add value
Deep interest in crypto, financial markets, and emerging technology; eager to continuously learn and apply that knowledge in customer interactions
Minimum of 1 year of relevant experience in a customer service or support role in a fast paced environment including working with high value customers
Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets
Preferred
Experience in crypto exchanges, financial services, or fintech, ideally in trading operations, payments or technical support
High level of proficiency in cryptocurrency and Coinbase products
Experience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech
Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect
Additional languages: Spanish, French, German, Portuguese or Mandarin
Benefits
Bonus eligibility
Medical
Dental
Vision
401(k)
Company
Coinbase
Coinbase is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies.
1001-5000 employees
H1B Sponsorship
Coinbase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (181)
2024 (92)
2023 (96)
2022 (284)
2021 (183)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
$4.45BKey Investors
ARK Investment ManagementTiger Global ManagementIVP
2025-08-05Post Ipo Debt· $2.6B
2025-03-04Post Ipo Equity· $8M
2024-03-13Post Ipo Debt· $1.1B
Leadership Team
Brian Armstrong
CEO & Co-Founder
Alesia Haas
Chief Financial Officer
Recent News
2026-01-13
2026-01-13
2026-01-13
Company data provided by crunchbase