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Fortrea · 3 days ago

Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

United States

Full-time

Remote

Entry Level

$17.75/hr - $21/hr

1+ years exp

Fortrea, part of LabCorp, is dedicated to accelerating healthcare breakthroughs and improving care delivery. They are seeking a Customer Service Support Representative to assist with patient billing inquiries, providing exemplary customer experiences through effective communication and problem-solving.

Clinical TrialsHealth Care

H1B Sponsor Likely

Responsibilities

Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers

Initiate payment plans for patients for outstanding balances

Routinely utilize multiple resources to resolve patient inquiries while on the phone

Maintain performance goals

Ability to become proficient with processes after completing a structured training program

Qualification

Medical billing experienceCustomer service experienceInsurance claims knowledgeAlpha-Numeric data entryMulti-tasking proficiencyCommunicationAttention to detailTeamwork skillsOrganizational skills

Required

High School Diploma or equivalent required

Minimum 1+ year work experience required

Ability to work and learn in a fast-paced environment

Attention to detail

Perform successfully in a team environment

Excellent organization skills

Proficiency navigating multiple computer screens and applications

Alpha-Numeric data entry proficiency

Excellent communication skills

Internet download speed of at least 50 megabytes per second connectivity required - if work remote (not just satellite)

Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port

Dedicated area to perform duties without interference; will be structured environment with structured breaks

Ability to manage time and tasks independently while maintaining productivity

Preferred

Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred

Previous work in high volume calls environment with several computer windows open highly desirable

Previous interaction and communications with Patients regarding medical information strongly preferred

Benefits

Medical, Vision and Dental Insurance Options!

Flexible Spending Accounts!

401k and Employee Stock Purchase plans!

No Charge Lab Testing!

Fitness Reimbursement Program!

Tuition Reimbursement

Company

Fortrea

Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions.

Founded in 2023

Durham, North Carolina, USA

10001+ employees

https://www.fortrea.com

H1B Sponsorship

Fortrea has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (25)

2023 (6)