The Depository Trust & Clearing Corporation (DTCC) · 1 day ago
Senior End User Services Analyst
Jersey City, NJ
Full-time
Hybrid
Mid, Senior Level
2+ years expThe Depository Trust & Clearing Corporation (DTCC) is at the forefront of innovation in the financial markets, committed to employee growth and success. The Senior End User Services Analyst will provide technical support to DTCC employees globally, managing incidents and ensuring prompt resolution of technical issues.
FinanceFinancial ExchangesFinancial ServicesInformation Technology
Responsibilities
Providing 1st & 2nd line support to DTCC employees globally
Work on incidents and tasks via the in-house incident management tool Service Now adhering to strict SLA's
Troubleshoot technical support incidents (in person, by telephone, via e-mail, or through remote access tools) in a timely and accurate fashion
Escalate support incidents to the relevant 3rd Line teams
Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI) Cisco phone and networked enterprise services by phone, in person, via e-mail, or through remote sessions
Set realistic expectations with the end-user and communicate issues which negatively impact expectations in a timely manner
Effectively resolve escalated workstation issues
Effectively document all support efforts into the incident tracking system
Assist with troubleshooting outages/interruption of services hosted by DTCC
Contribute to the ongoing cycle of improving Desktop processes
Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately
Qualification
Required
Minimum of 2 years of related experience
Preferred
Bachelor's degree preferred or equivalent experience
Benefits
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Company
The Depository Trust & Clearing Corporation (DTCC)
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry.
5001-10000 employees
H1B Sponsorship
The Depository Trust & Clearing Corporation (DTCC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (119)
2024 (59)
2023 (74)
2022 (84)
2021 (36)
2020 (77)
Funding
Current Stage
Late StageLeadership Team
Frank La Salla
President, CEO and Director of DTCC
E
Edward Cortes
Executive Director
Recent News
2026-01-09
Company data provided by crunchbase