Apply on Employer Site

Pennsylvania Housing Finance Agency · 16 hours ago

Special Claims Analyst

Harrisburg, PA

Full-time

Onsite

Mid Level

3+ years exp

The Pennsylvania Housing Finance Agency (PHFA) is dedicated to enhancing the quality of life for residents through affordable housing solutions. The Special Claims Analyst reviews and processes special claim submissions, ensuring compliance with HUD regulations and managing tenant data for their assigned portfolio.

Financial Services

Comp. & Benefits

Responsibilities

Develop and maintain a working knowledge of the rules and regulations pertaining to HUD’s Special Claims Processing Guide and PHFA’s policies and procedures and processing software

Review special claims and supporting documentation submitted by Owner/Agents for completeness, accuracy and compliance with all applicable regulations for assigned portfolio

Process the special claim requests using PHFA’s processing software and other systems as required within the prescribed timeframe. Contact appropriate Agency staff or the Owner/Agent for additional information, when necessary

Approve, adjust or deny the special claim request, noting the reasons for adjustment or denial and assign a special claim identification number to approved and adjusted claims. Prepare the cover letter and return the special claim request to the owner for inclusion on a voucher or resubmission if denied

Develop and maintain a working knowledge of the rules and regulations pertaining to the HUD Handbook 4350.3 Occupancy Requirements of Subsidized Multifamily Housing Programs REV-1 Change 4, the HUD Monthly Activity Transmission (MAT) Guide, and PHFA’s policies, procedures and processing software

Process TRACS transmissions, gross rent changes and manual adjustments to ensure timely payment of the monthly subsidy voucher for assigned portfolio. Post approved or adjusted claims for unpaid rent, damages and vacancy to monthly vouchers ensuring timely payment. Monitor and apply all repayment agreement payments to the applicable voucher

Generate and review voucher reports. Identify and correct errors/problems. Compare the Owner/Agent voucher to the Agency voucher. When necessary, contact appropriate Agency staff or Owner/Agent for additional information to ensure an accurate payment

Generate and approve final vouchers for payment of the monthly housing assistance payments for the assigned portfolio. Maintain accurate tenant data and monthly voucher information in HUD’s database via TRACS for assigned portfolio. This includes transmitting data to and receiving responses from HUD and working with the Owner/Agent to correct TRACS errors. Monitor the compliance percentage in TRACS for the assigned portfolio. Notify appropriate staff and owners and agents when the percentage falls below the posted minimum. Assist the Owner/Agent as needed to improve the percentage, as applicable

Prepare and send notification of corrections and/or changes to the Owner/Agent. Assist the Owner/Agent in the reconciliation of their monthly housing assistance voucher

Send the late voucher notification on the 11th of each month to Owners/Agents who have not submitted their vouchers by the 10 of the month

Update and maintain all applicable tracking logs as assigned

Index approved vouchers, special claim requests, supporting documentation and correspondence to PHFA’s document management system upon completion

Update all applicable systems, including the Agency’s partner’s systems

Maintain neat and organized files for assigned portfolio

Participate in all requested meetings and trainings

Complete any special assignments as requested by the Director of Housing Management, Manager of Contract Administration and Senior Voucher Analyst

Qualification

HUD regulations knowledgeTRACS processingVoucher processingMicrosoft Office proficiencyCustomer serviceCommunication skillsAttention to detailWork independently

Required

Associates degree from accredited academic institute. Three years work experience in a related field may be substituted

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

Proficiency in Microsoft Office; and a willingness to learn new systems

Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Strong attention to detail and ability to identify errors and offer solutions

Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Professional demeanor with a commitment to confidentiality and customer service