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Cloudforce · 1 day ago

Jr. Documentation Specialist

DC-Baltimore Area

Full-time

Hybrid

Entry Level

$50K/yr - $65K/yr

1+ years exp

Cloudforce is seeking a motivated and detail-oriented Documentation Specialist to join their team. In this role, you’ll work closely with the nebulaONE® team to draft and edit technical documentation, procedures, and manuals, while ensuring compliance with various standards. This position offers the opportunity to grow in a fast-paced startup environment.

Artificial Intelligence (AI)Cloud ComputingCloud ManagementData CenterSoftware

Growth Opportunities

No H1B

Responsibilities

Collaborate with various stakeholders to create and maintain end-user, administrator, and support documentation for nebulaONE® features, tools, and integrations

Translate complex technical and AI concepts into accessible, role-specific guidance for non-technical users

Edit and maintain previously developed documentation, ensuring efficient organization and storage

Ensure that documentation adheres to regulatory, company, and client standards

Maintain documentation version control, style standards, and review cycles, ensuring compliance and adherence for all previous and new documentation

Assist internal staff with copy review, proofreading and formatting of deliverables and other written communications, as needed

Qualification

Microsoft WordMicrosoft ExcelMicrosoft PowerPointTechnical writingSharePointResearch skillsEditing documentsGraphic designDesktop publishingJIRAConfluenceServiceNowVerbal communicationWritten communicationTeam collaborationTime management

Required

User first mindset

At least one year of experience drafting, reviewing, and editing technical documents (e.g., whitepapers, tech blogs, tech diagrams, manuals, etc.)

Experience interviewing senior engineering staff and subject matter experts to extract content for use in crafting documentation and tailoring it for the customer base

Thorough knowledge of technical writing principles and practices

Ability to produce content to meet deadlines

Ability to prepare documentation with minimal input from subject matter experts

Strong research skills and willingness to become an industry expert

Strong written and verbal communication skills

High proficiency with Microsoft Word, Excel, PowerPoint, and SharePoint

Preferred

Bachelor's degree in Technical Writing, English, Journalism, Communications, or related field

Basic graphic design and desktop publishing/formatting experience

Experience with Snagit, ServiceNow, JIRA, Confluence, etc

Benefits

401K

Medical

Dental

FSA

Outstanding opportunities to learn, grow, and expand your network

Excellent compensation, benefits, and generous incentives

401K savings plan and education reimbursement

Ultra-modern gym with Tonal and Peloton

Super cutting-edge technology

State-of-the-art workspace

Community involvement

Great team synergy

Friday afternoon shenanigans

A kitchen stocked with free snacks

Getting rewarded just for learning new things

Super fun location with restaurants, shops, and more

Seeing your input and suggestions heard and implemented

Free monthly garage parking with direct private access to the office

Brand-new, sun-filled National Harbor offices with scenic views of the Potomac

Scenic walking paths along the Potomac for getting some fresh air and think time

Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.

Paid parental leave, including adoption and foster care placement.

PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentive opportunities to earn more PTO!).

9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.