Microsoft · 3 hours ago
Senior Customer Program Manager
United States, Washington, Redmond
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is seeking a Senior Customer Program Manager to join the Copilot Agents + Platform Ecosystem (CAPE) team in the Redmond, WA area. The role involves delivering world-class Copilot extensibility and collaborating with various engineering and field teams to drive successful customer outcomes.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Qualify, develop and maintain relationships with a portfolio of enterprise customers, understanding their business needs, objectives and implementation challenges to unblock the adoption of Copilot agents and extensibility
Through regular product briefings, roadmap sessions, discovery and envisioning activities, land the value and opportunity of agents and extensibility, helping inform customer strategy to maximize value realization
Lead and manage customer engagements focused on the development, deployment and integration of Copilot agents, ensuring projects meet business needs
Provide deep technical guidance, solutioning and assistance to customers, helping them to leverage Copilot agents and extensibility through the entire lifecycle from scenario discovery to build and implementation
Gather customer feedback and work closely with the product and engineering teams to triage, prioritize and drive continuous improvement in Copilot solutions
Monitor and report on the adoption and performance of Copilot agents, providing insights and recommendations to both customers and engineering stakeholders
Work collaboratively with internal teams, including sales, marketing, and engineering, to align customer needs with product development and go-to-market strategies
Measurements include the quality, the breadth, the repeatability and the number of successful deployments; customer satisfaction; and the quality and the number of public references, and how you help colleagues succeed
Ability to propose tech architecture and design based on customer/scenario requirements. Ability to develop a prototype to demonstrate the value of Copilot agents and extensibility
Core understanding of Copilot architecture and agent models for extensibility, such as the ability to customize UI, Orchestrator, or BYO foundational models/LLMs to help customers understand the key differentiations of Copilot & extensibility versus competitors
Hands on experience developing extensibility solutions for Microsoft Copilot using Graph Connectors, Copilot Studio, Teams Toolkit, Visual Studio Code, Azure AI Foundry, with experience in deploying and managing AI solutions in an enterprise environment
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
4+ years of experience in a customer-facing role, preferably in program management, solution architecture, consulting or technical strategy within Microsoft365
2+ years of experience with low code platforms like Copilot Studio and Power Platform
2+ years of experience with AI solutions (ex: Microsoft365 Copilot) - envisioning and building enterprise grade solutions using low code/no code platforms
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Preferred
Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
6+ years of experience in a customer-facing role, preferably in program management, solution architecture, consulting or technical strategy within Microsoft365
3+ years of experience with low code platforms like Copilot Studio and Power Platform
3+ years of experience with AI solutions (ex: Microsoft365 Copilot) - envisioning and building enterprise grade solutions using low code/no code platforms
Benefits
Certain roles may be eligible for benefits and other compensation.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
MarketScreener
2026-01-06
2026-01-06
Company data provided by crunchbase