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Oswego Health · 2 days ago

Administrative Assistant-ENT Office

Oswego, NY

Full-time

Onsite

Entry Level

$17.34/hr - $20.81/hr

3+ years exp

Oswego Health is a nonprofit healthcare system established in 1881, dedicated to providing accessible, quality care to residents throughout Oswego County. The Administrative Assistant will support onsite practice leadership and clinicians by managing patient appointments, verifying insurance, and ensuring accurate patient records, while also assisting with various administrative tasks.

Health CareHospitalMedicalRehabilitationTherapeutics

Responsibilities

Use the electronic health record system to schedule, reschedule or cancel patient appointments

Verify insurance coverage for patients prior to their scheduled appointments

Check patients in and out for their appointments using the electronic health record system

Ensure all patients paperwork, demographics, insurance information, etc. is up to date

Collect patient co-pays and other payments as required

Receive and screen telephone calls, providing information with discretion and courtesy, answering inquiries and re-directing as necessary

Listen to voicemails and respond in a timely manner

Process all incoming and outgoing mail daily

Assist with obtaining patient medical records as needed

Assist practice leadership with various projects such as data collection, reports, communication follow-up, organizing and maintaining files as well as coordinating various paperwork associated with each project as requested

Compose correspondence, reports, meeting minutes and spread sheets as requested

Confidentially communicate with in-house staff and outside vendors and consultants on Oswego Health Medical Practice related information

Attend meetings as required and participate on committees as directed

Enhance professional growth and development through in-service and educational programs

Demonstrate supportive and empathetic communication and behavior when in contact with guests (patients, visitors, clinicians, employees, volunteers, etc.)

Maintain discretion with sensitive, confidential information concerning clinicians, employees and patient related material, as well as information contained in letters and other documents

Perform other duties as assigned

Qualification

Electronic health record systemWord processingSpreadsheet developmentCustomer service experienceCommunication skillsTeamworkActive listeningEmpathetic communicationConfidentiality

Required

Word processing, typing, spreadsheet and data base development skills

Excellent verbal and written communication skills, as well as active listening skills

Ability to provide superior patient experience in an office setting is required

Ability to work effectively and communicate effectively in a team environment; continuously looking for solutions to improve patient care

Ability to cost-effectively manage use of resources and supplies

Requires department specific orientation

Position may require some travel

May require frequent walking, standing, bending, and lifting using proper body mechanics

Position requires attendance, as scheduled, to ensure requirements are met

Requires attending meetings as well as participation on committees as required

May require participation in in-service programs, cross-training, and mandatory classes

Occasionally requires assignments to other practices/schedules as needed

Maintain confidentiality in all patient, hospital, and physician-related information; demonstrate complete discretion when discussing patient information