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Physical Achievement Center · 22 hours ago

Office Manager

Oshkosh, WI 54904

Full-time

Onsite

Entry, Mid Level

$50K/yr - $55K/yr

2+ years exp

Physical Achievement Center is a thriving physical therapy and wellness center seeking an organized and proactive Office Manager. In this role, you will lead the front desk team, support clinic operations, and ensure exceptional patient experiences through effective scheduling and administrative processes.

ConsultingHealth CareRehabilitationTherapeutics

Responsibilities

Ensure accuracy and timeliness of insurance verifications, cost assignment forms, and financial documents

Track and manage authorizations for workers’ compensation, VA, and motor vehicle accident cases

Review daily schedules for potential issues and coordinate resolutions with patients and the team

Address escalated patient concerns with professionalism and timely follow-up

Support billing processes in collaboration with vendors and internal staff

Lead and mentor the front desk team, including training, payroll, scheduling, onboarding, coaching, metrics, and performance check-ins

Performance advanced skillset and coverage at all front desk roles

Responsible for schedule utilization and internal patient referrals

Facilitate daily stand-up huddles, weekly front desk meetings, and ongoing initiatives

Plan and execute clinic events, workshops, and community outreach activities

Manage office supplies, vendor relationships, invoices, and mail processing

Ensure compliance with clinic policies and security of patient information

Coordinate and lead business growth initiatives with leadership and front desk

Qualification

Leadership experienceTeam managementEMR/scheduling softwareProblem-solving skillsTime managementAttention to detailPatient-centered serviceHolistic health supportCommunication skillsOrganizational skills