Digital Federal Credit Union · 5 days ago
Collections Team Leader, Hybrid Marlboro MA, Full-Time
xxx, Massachusetts, United States
Full-time
Hybrid
Mid, Senior Level
$30/hr - $33.70/hr
2+ years expDigital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members. They are seeking a Collections Team Leader to manage daily operations and activities of the Collections department, ensuring compliance and performance while directing a team in contacting members with delinquent accounts.
BankingFinanceFinancial Services
No H1B
Responsibilities
Assigns and schedules work assignments for Collection department personnel
Establishes department productivity standards utilizing statistical reports and measures collection activities, work flows, and procedures to ensure maximum efficiency and quality
Monitor collection calls to ensure compliance to all laws, rules, regulations, policies, procedures and internal controls
Identify, train and mentor team members to ensure highest possible levels of performance and professional development
Perform regular reviews of team members’ account workmanship and performance to ensure compliance with all policies and regulations including administering regular performance reviews
Participate in recruitment efforts of Collection department personnel
Conducts meetings to inform employees of changes to Credit Union and department policies and procedures
Review and recommend accounts for repossession, foreclosure, settlement, charge off, wellness and workout loan options
Assume responsibilities for collection escalations, proper follow up for all delinquent loans including real estate related loans
Administers proper recognition, performance plans and disciplinary action, in accordance with Credit Union and departmental policy and procedures
Conduct brainstorming sessions to encourage efficiency, process innovation ideas in reducing delinquency and charge-off ratios
Attend internal and external training programs to enhance technological and supervisory performance
Participate in and/or facilitate team project and focus groups as assigned by Director of Loan Servicing, Manager or Assistant Manager
Perform other job-related duties as assigned by Managers(s)
Qualification
Required
Minimum of 2 years progressive experience in consumer collection and/or lending
Strong analytical skills, ability to think strategically and influence business decisions
Ability to handle multiple priorities
Excellent telephone and communication skills required
Excellent written and oral communication skills
Experience successfully utilizing various computer programs including MS Office
Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act, and other applicable collection laws
Preferred
Previous supervisory experience preferred
Previous experience in a call center and/or financial institution preferred
2-3 years of recent and progressive experience in consumer, mortgage collections and/or lending in a financial institution preferred
Company
Digital Federal Credit Union
DCU is a credit union that offers personal and business banking solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Niser
External Communications & Partnerships Manager
Michelle Caissey
Compliance Officer NCCO
Recent News
2026-01-11
WBJournal.com
2025-12-11
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