Weaver Technologies · 1 month ago
IT Technician-Fredericksburg Texas
Fredericksburg, Texas, United States
Full-time
Onsite
New Grad, Entry LevelWeaver Technologies LLC. is a fast growing certified partnered with several industry leaders in IT, including Dell EMC, and others. The successful candidate will provide prompt and effective technical assistance for computer systems and core infrastructure components, performing a wide range of tasks to diagnose and resolve technical issues.
Cloud Data ServicesConsultingInformation TechnologyIT InfrastructureIT ManagementSecurity
Responsibilities
Serve as the first point of contact for phone and email support for MSP customers
Create and update tickets within the ConnectWise Manage system, ensuring accurate and thorough documentation of all support requests
Escalate tickets to the appropriate support level when necessary
Participate in required training and ongoing professional development
Monitor MSP toolsets and make adjustments as needed to ensure optimal performance
Provide on-site support at customer locations as required
Perform other duties as assigned
Qualification
Required
Proven experience as a help desk technician or other customer support role
Working knowledge of Enterprise level Microsoft Operating Systems
Working knowledge of Computer hardware and general knowledge of Microsoft Servers
Ability to diagnose and resolve basic technical issues
Demonstrated ability to adapt to new technologies and learn quickly
Excellent communication skills with the ability to articulate technical solutions, ideas and processes to both technical and non-technical audience
Technology training and/or related experience
Preferred
Working knowledge of Remote Monitoring and Management (RMM) & Service Desk software tools and methodologies, such as Connectwise, Auvik, Bitdefender, or similar tools
Working knowledge of Microsoft Active Directory, Group Policy, DHCP, DNS, Exchange, O365 and Teams
Technology certifications are nice to have (Dell, Microsoft, Cisco, SonicWall, Fortinet, VMware)
Company
Weaver Technologies
Weaver Technologies is a Provider of IT infrastructure and network support services
Founded in 2006
11-50 employees
H1B Sponsorship
Weaver Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (19)
2023 (9)
2022 (13)
2021 (6)
2020 (7)
Funding
Current Stage
Early StageLeadership Team
Donald Weaver
CEO
Company data provided by crunchbase