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Mountain West Bank · 11 hours ago

Corporate Mortgage Loan Servicing Representative

Spokane, WA

Full-time

Onsite

New Grad, Entry Level

$18.82/hr - $31.53/hr

Mountain West Bank is a regional bank holding company providing commercial banking services across multiple states. The Corporate Mortgage Loan Servicing Representative will provide customer service regarding mortgage loans, navigate loan processes, and maintain compliance with banking regulations while managing loan records and customer interactions.

Financial Services

Responsibilities

Answers basic and in depth questions from customers and internal inquiries regarding the mortgage and loan documents, balance owing, escrow status, escrow analysis, payment breakdown and other basic matters pertaining to loans

Documents borrower interactions and accurately capture data using company loan processing systems

Prepares correspondence and documents and performs other clerical duties related to loan servicing

Maintain contact with borrowers and their representatives throughout the servicing of the loan, assisting them with questions and complaints concerning all aspects of servicing functions, notifying them of information required related to the servicing of the loan, and providing information related to other services

Perform all activities related to the payoff of a mortgage loan, including calculating and providing payoff statements to borrowers and third parties, verify the accuracy of funds received and process payoff funds, complete satisfactions on paid in full loans and requests for partial release of property

Responsible for the monitoring of exception reports, investigation and resolution of cases

Review automated system information to ensure accuracy of data entered, process AFTs/ ACHS, Interest Rate Adjustments, payments, payoffs, escrow accounts, process modifications and forbearance agreements and miscellaneous Loan File Maintenance as required, as well as follow-up on final documents that are pending

Qualification

Customer ServiceLoan ProcessingBanking RegulationsData EntryCommunication Skills

Required

Provide customer service regarding Mortgage Loans for the Company

Effectively navigate loan processes and documentation to address a multitude of customer concerns regarding terms of loans or other requirements to remain in good standing with the institution

Maintain excellent knowledge of banking regulations and institutional policies and procedures

Navigate the institution's database quickly and efficiently to find answers to customer questions

Complete a broad range of operational duties within assigned area(s), and ensure timely completion and compliance with established internal standards and external regulations

Carry out the duties relevant to the maintenance of all loan records after closing of a mortgage loan

Engage in in-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors

Answer basic and in depth questions from customers and internal inquiries regarding the mortgage and loan documents, balance owing, escrow status, escrow analysis, payment breakdown and other basic matters pertaining to loans

Document borrower interactions and accurately capture data using company loan processing systems

Prepare correspondence and documents and perform other clerical duties related to loan servicing

Maintain contact with borrowers and their representatives throughout the servicing of the loan

Assist borrowers with questions and complaints concerning all aspects of servicing functions

Notify borrowers of information required related to the servicing of the loan

Provide information related to other services

Perform all activities related to the payoff of a mortgage loan, including calculating and providing payoff statements to borrowers and third parties

Verify the accuracy of funds received and process payoff funds

Complete satisfactions on paid in full loans and requests for partial release of property

Monitor exception reports, investigate and resolve cases

Review automated system information to ensure accuracy of data entered

Process AFTs/ ACHS, Interest Rate Adjustments, payments, payoffs, escrow accounts, process modifications and forbearance agreements and miscellaneous Loan File Maintenance as required

Follow-up on final documents that are pending