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Infotech · 10 hours ago

Provisional Commercial Product Support Specialist

Gainesville, Florida, United States

Full-time

Hybrid

New Grad, Entry Level

Infotech is seeking a provisional/temporary Commercial Support Specialist on our Support team who is passionate about service driven success while solving complex problems and building relationships. In this role, you will provide solutions that resolve customer concerns and ensure customer satisfaction with Infotech's products and services.

ConstructionConsultingInformation TechnologySoftware

Culture & Values

No H1B

Responsibilities

Manage and document customer inquiries related to Infotech’s Products

Conduct research and analysis for second and third level support concerns and communicate effectively with product and customer teams to resolve product issues

Proactively address customer needs to ensure customer satisfaction with solutions and services, ensuring their long-term success

Act as a liaison between customer and product, providing accurate, valid, and complete product/services information and helping to resolve any emerging problems or technical concerns

Guide customers in product re-training, providing best practice tips, and following up to ensure long-term success

Assist the Infotech Customer Education team in content and training materials creation as needed

Assist with product testing as needed

Build sustainable relationships and trust with customer accounts through open and interactive communication; provides feedback to Customer Success stakeholders on key accounts