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Tokio Marine HCC – A&H Group · 17 hours ago

National Claims Manager

United States

Full-time

Remote

Director/Executive

$120K/yr - $180K/yr

8+ years exp

ProAg Management, Inc. is seeking an experienced insurance claims manager to lead and oversee their national claims operations as National Claims Manager. This role involves managing a large team, ensuring regulatory compliance, delivering excellent customer service, and driving results within claims operations.

Insurance

Responsibilities

Drive Excellence in Claims Operations: Establish and maintain high standards to drive accurate and timely adjustment of crop insurance loss claims within regulations while providing a high level of customer satisfaction in claims handling with both agents and insureds. Implement best practices while understanding ProAg’s systems, procedures, and claims handling philosophy to optimize workflows, reduce cycle times, and ensure compliance with regulatory and company standards

Provide People Leadership: Build a high-performing team through coaching, mentoring, and succession planning. The ideal candidate will possess a strong drive and a genuine interest in achieving both company and personal development goals

Provide Thought Leadership: Serve as a strategic advisor on claims trends, regulatory changes, and industry innovations. Influence organizational direction through insights and expertise. Collaborate with internal departments and external partners to resolve complex claim issues

Lead Process Improvement and Innovation Initiatives: Identify opportunities to streamline processes, enhance automation, and improve overall claims performance, utilizing process optimization and technology resources

Qualification

Claims managementInsurance regulations knowledgeLeadership experienceClaims processes knowledgeClaims management systemsAnalytical skillsTeam buildingProcess improvementMicrosoft Office SuiteData management technologyProblem-solving skillsDecision-making skillsCommunication skills